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Team Leader

1 month ago

Leicester, Leicester, United Kingdom Hastings Direct Full time

About Hastings Direct

We're a digital insurance provider with a passion for delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our customers, and we're looking for a talented Team Leader to join our ranks.

Job Summary

We're seeking a seasoned Team Leader to lead our team of customer service professionals. As a Team Leader, you'll be responsible for ensuring that your team achieves all quality and customer outcomes, embedding a coaching and performance management culture, and creating a winning environment that celebrates success and recognizes excellence.

Key Responsibilities

  • Ensure that your team achieves all quality and customer outcomes
  • Embed a coaching and performance management culture within your team
  • Create a winning environment that celebrates success and recognizes excellence
  • Accountability for minimising the effort our customers need to go to when making a claim

Requirements

  • Demonstratable leadership and coaching experience (claims/insurance experience a bonus, but not essential)
  • Track record of building high levels of engagement to deliver colleague outcomes
  • Experience of delivering world-class customer service

What We Offer

At Hastings Direct, we're committed to creating a culture that supports our colleagues' growth and well-being. We offer a range of benefits, including:

  • Attractive salary based on experience
  • Flexible working arrangements
  • Competitive bonus scheme
  • Physical and mental wellbeing programs
  • 25 days annual leave + bank holidays

Our 4Cs Principles

We believe in creating a culture that gets it right for our colleagues, customers, company, and community. We're committed to delivering good outcomes for every customer, growing the company profitably and sustainably, and investing in the communities we serve.

Equal Opportunities Employer

We're an equal opportunities employer, and we welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.