Team Leader
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Team Leader to join our team at Maximus. As a Team Leader, you will be responsible for leading a team of customer service advisors and ensuring that they provide a high level of service to our customers.
Key Responsibilities
- Provide coaching and development to team members to ensure they meet their performance targets
- Monitor and report on team performance, identifying areas for improvement and implementing changes as needed
- Ensure that all team members are aware of and adhere to company policies and procedures
- Manage the daily running of the team, including staffing, scheduling, and resource allocation
- Develop and implement training programs to improve team performance and customer satisfaction
- Collaborate with other teams and departments to ensure seamless service delivery
- Identify and implement process improvements to increase efficiency and productivity
- Ensure compliance with all relevant regulations and standards
Requirements
- At least 2 years of experience in a similar role
- Proven track record of leading high-performing teams and improving customer satisfaction
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- IT literate with full working knowledge of MS Office Suite
About Maximus
Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We are committed to delivering high-quality services that make a positive impact on people's lives.
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