Logistics Service Support Coordinator

1 month ago


Stone Cross, United Kingdom DX Group Full time
About the Job

This role offers an exciting opportunity to join DX Group's team as a Logistics Service Support Coordinator, responsible for managing customer relationships and providing top-notch support to our major accounts using the Document Exchange service.

Key Responsibilities:

  • Establish and maintain strong relationships with customers through personal ownership and support from Line Manager.
  • Analyze performance metrics to identify areas for improvement and opportunities for growth in customer relations.
  • Act as the primary point of contact for major accounts utilizing the Document Exchange service.
  • Produce regular reports on customer-specific service and complaint issues.
  • Work collaboratively with DX depots to enhance collection, delivery performance, and tracked services.
  • Maintain accurate records of customer interactions and issue resolutions.
  • Support end-users in selecting appropriate services and ensuring compliant addressing formats.
  • Deliver training on DX services and Despatch tools as needed.

What We Offer

  • Holidays: 20 days (increasing with length of service) + Bank Holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity leave
  • Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression

Estimated Salary: £42,000 - £58,000 per annum



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