Logistics Service Support Coordinator
1 month ago
This role offers an exciting opportunity to join DX Group's team as a Logistics Service Support Coordinator, responsible for managing customer relationships and providing top-notch support to our major accounts using the Document Exchange service.
Key Responsibilities:
- Establish and maintain strong relationships with customers through personal ownership and support from Line Manager.
- Analyze performance metrics to identify areas for improvement and opportunities for growth in customer relations.
- Act as the primary point of contact for major accounts utilizing the Document Exchange service.
- Produce regular reports on customer-specific service and complaint issues.
- Work collaboratively with DX depots to enhance collection, delivery performance, and tracked services.
- Maintain accurate records of customer interactions and issue resolutions.
- Support end-users in selecting appropriate services and ensuring compliant addressing formats.
- Deliver training on DX services and Despatch tools as needed.
What We Offer
- Holidays: 20 days (increasing with length of service) + Bank Holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity leave
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression
Estimated Salary: £42,000 - £58,000 per annum
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