Care Team Coordinator

1 week ago


Stone Cross, United Kingdom Qleaf Care Full time
Job Title: Care Team Coordinator

This is an excellent opportunity to join Qleaf Care as a Care Team Coordinator, playing a critical role in ensuring the delivery of high-quality, person-centered care. As a key member of our team, you will be responsible for scheduling and coordinating the care team, managing rotas, supporting care staff, and ensuring client satisfaction.

Responsibilities:
  • Scheduling and Coordination
    • Develop and manage staff rotas, ensuring optimal allocation of carers according to service user needs and preferences.
    • Coordinate with HR to maintain adequate staffing levels and support the recruitment and induction of new care workers.
    • Ensure efficient, timely travel arrangements within the region, respecting mileage and travel time policies.
  • Client and Family Liaison
    • Engage with service users and their families, establishing rapport and ensuring clear communication about care plans, schedules, and any changes.
    • Actively listen to client and family feedback, addressing any concerns and making adjustments to service delivery as needed.
  • Care Quality and Compliance
    • Ensure all care provided aligns with Qleaf Care's high standards and meets regulatory requirements.
    • Conduct regular quality checks and spot checks to monitor the performance of care staff, documenting any incidents or areas for improvement.
    • Maintain compliance with policies on confidentiality, safeguarding, and health & safety.
  • Staff Support and Training
    • Act as a primary point of contact for care staff, offering guidance, answering queries, and resolving scheduling conflicts.
    • Coordinate with training personnel to ensure all care workers are up-to-date with mandatory training, including specialized support for diverse service user needs.
  • Administration and Record Keeping
    • Maintain accurate, timely records for each service user, including care plans, risk assessments, and daily logs.
    • Ensure meticulous record-keeping of service hours, travel mileage, and payroll details for care staff.

Key Skills and Qualifications:

  • Previous experience in a domiciliary care coordination or similar role within the health and social care sector.
  • Strong organizational skills, with the ability to multi-task and prioritize.
  • Excellent communication skills, both written and verbal.
  • A genuine passion for providing compassionate, high-quality care.
  • Full UK driver's license and access to a vehicle (required due to regional travel expectations).
  • Flexibility required for occasional on-call support outside of regular working hours.

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.



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