Care Team Coordinator
1 week ago
This is an excellent opportunity to join Qleaf Care as a Care Team Coordinator, playing a critical role in ensuring the delivery of high-quality, person-centered care. As a key member of our team, you will be responsible for scheduling and coordinating the care team, managing rotas, supporting care staff, and ensuring client satisfaction.
Responsibilities:
- Scheduling and Coordination
- Develop and manage staff rotas, ensuring optimal allocation of carers according to service user needs and preferences.
- Coordinate with HR to maintain adequate staffing levels and support the recruitment and induction of new care workers.
- Ensure efficient, timely travel arrangements within the region, respecting mileage and travel time policies.
- Client and Family Liaison
- Engage with service users and their families, establishing rapport and ensuring clear communication about care plans, schedules, and any changes.
- Actively listen to client and family feedback, addressing any concerns and making adjustments to service delivery as needed.
- Care Quality and Compliance
- Ensure all care provided aligns with Qleaf Care's high standards and meets regulatory requirements.
- Conduct regular quality checks and spot checks to monitor the performance of care staff, documenting any incidents or areas for improvement.
- Maintain compliance with policies on confidentiality, safeguarding, and health & safety.
- Staff Support and Training
- Act as a primary point of contact for care staff, offering guidance, answering queries, and resolving scheduling conflicts.
- Coordinate with training personnel to ensure all care workers are up-to-date with mandatory training, including specialized support for diverse service user needs.
- Administration and Record Keeping
- Maintain accurate, timely records for each service user, including care plans, risk assessments, and daily logs.
- Ensure meticulous record-keeping of service hours, travel mileage, and payroll details for care staff.
Key Skills and Qualifications:
- Previous experience in a domiciliary care coordination or similar role within the health and social care sector.
- Strong organizational skills, with the ability to multi-task and prioritize.
- Excellent communication skills, both written and verbal.
- A genuine passion for providing compassionate, high-quality care.
- Full UK driver's license and access to a vehicle (required due to regional travel expectations).
- Flexibility required for occasional on-call support outside of regular working hours.
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.
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