Domiciliary Care Service Manager

1 week ago


Stone Cross, United Kingdom Qleaf Care Full time
About Us:

Qleaf Care is a leading provider of homecare services, dedicated to delivering high-quality, person-centered care to our clients. We are seeking a highly skilled and experienced Domiciliary Care Service Manager to join our team, responsible for coordinating the care team, managing rotas, supporting care staff, and ensuring client satisfaction.

The successful candidate will have previous experience in a domiciliary care coordination or similar role within the health and social care sector, with strong organizational skills, excellent communication skills, and a genuine passion for providing compassionate, high-quality care.

Responsibilities:
  • Scheduling and Coordination
    • Develop and manage staff rotas, ensuring optimal allocation of carers according to service user needs and preferences.
    • Coordinate with HR to maintain adequate staffing levels and support the recruitment and induction of new care workers.
    • Ensure efficient, timely travel arrangements within the region, respecting mileage and travel time policies.
  • Client and Family Liaison
    • Engage with service users and their families, establishing rapport and ensuring clear communication about care plans, schedules, and any changes.
    • Actively listen to client and family feedback, addressing any concerns and making adjustments to service delivery as needed.
  • Care Quality and Compliance
    • Ensure all care provided aligns with Qleaf Care's high standards and meets regulatory requirements.
    • Conduct regular quality checks and spot checks to monitor the performance of care staff, documenting any incidents or areas for improvement.
    • Maintain compliance with policies on confidentiality, safeguarding, and health & safety.
  • Staff Support and Training
    • Act as a primary point of contact for care staff, offering guidance, answering queries, and resolving scheduling conflicts.
    • Coordinate with training personnel to ensure all care workers are up-to-date with mandatory training, including specialized support for diverse service user needs.
  • Administration and Record Keeping
    • Maintain accurate, timely records for each service user, including care plans, risk assessments, and daily logs.
    • Ensure meticulous record-keeping of service hours, travel mileage, and payroll details for care staff.

Key Skills and Qualifications:

  • Previous experience in a domiciliary care coordination or similar role within the health and social care sector.
  • Strong organizational skills, with the ability to multi-task and prioritize.
  • Excellent communication skills, both written and verbal.
  • A genuine passion for providing compassionate, high-quality care.
  • Full UK driver's license and access to a vehicle (required due to regional travel expectations).
  • Flexibility required for occasional on-call support outside of regular working hours.

The salary for this position is £28,000 per annum, depending on experience.



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