Floor Manager
1 week ago
Job Title: Floor Manager
Job Description:
About the Role:
We are seeking a highly motivated and experienced Floor Manager to join our team at Frasers Group. As a key member of our retail team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining high standards of visual presentation in our stores.
Key Responsibilities:
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
- Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Passionate about the industry and trends
- Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials, and attending training as required
- Pro-actively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products, and in-store events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the Beauty Ambassadors
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Requirements:
- Demonstrates a high level of personal energy
- Confident, assertive, and personable
- Positive and enthusiastic with a can-do attitude
- Great communication skills
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
About Us:
Frasers Group is a luxury fashion destination for men and women, home to an edit of over brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, Frasers Group offers a luxury lifestyle that is as traditional as it is modern.
What We Offer:
We offer a competitive salary, eligibility for basic and enhanced commission on sales, retail incentive scheme, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress.
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