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Floor Manager

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Frasers Group Full time

About the Role:

We are seeking a highly motivated and customer-focused Floor Manager to join our team at Flannels. As a key member of our retail team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining high standards of visual presentation in our stores.

Key Responsibilities:

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
  • Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Passionate about the industry and trends
  • Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials, and attending training as required
  • Proactively engage with clients to develop customer loyalty
  • Contact clients with information on new ranges, products, and in-store events
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores by ensuring drawers and counter displays are kept clean and tidy
  • Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the Beauty Ambassadors
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

About You:

We are looking for a driven and ambitious individual who is passionate about delivering exceptional customer service and driving sales. You will be a natural coach and leader, with a strong ability to develop and maintain your own product knowledge and expertise in beauty. You will be confident, assertive, and personable, with great communication skills and a can-do attitude.

What We Offer:

  • 28 days holiday a year, inclusive of bank holidays
  • 20% staff discount across all Frasers Group stores
  • 50% in-store uniform discount
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Commission-led bonuses across a wide range of products
  • Long Service awards
  • Discounted gym membership