Floor Manager

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Frasers Group Full time

Company Overview

FLANNELS is the luxury fashion destination for men and women, offering an edit of over 100 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS provides a luxury lifestyle that is as traditional as it is modern.

The Opportunity

We are seeking a driven Floor Manager who will embrace our heritage as we look to elevate our future. The ideal candidate will be open-minded and humble, not afraid to take a risk if it's the best option for our business. They will possess a real passion for beauty and for delivering a world-class client experience.

Key Responsibilities

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
  • Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
  • Pro-actively engage with clients to develop customer loyalty
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the Beauty Ambassadors
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

Requirements

  • Demonstrates a high level of personal energy
  • Confident, assertive and personable
  • Positive and enthusiastic with a can-do attitude
  • Great communication skills
  • Self-driven to upskill and learn
  • Resilient and resourceful
  • A natural coach and leader

About Us

At FLANNELS, we are passionate about delivering a world-class client experience and creating a luxury lifestyle that is as traditional as it is modern. We are committed to providing our customers with an exceptional level of service and ensuring that our stores are always clean, tidy, and visually appealing.

Why Join Us?

As a Floor Manager at FLANNELS, you will have the opportunity to work with a talented team of professionals who are passionate about delivering a world-class client experience. You will be responsible for providing a luxury selling experience to all customers, driving and achieving individual and team objectives, and being accountable for meeting your own sales results and KPIs.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. You will also receive ongoing training, coaching, and support to help you succeed in your role.


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