Application Support Specialist
3 weeks ago
About the Role
Agilent is seeking a skilled Application Support Specialist to join our team. As a Field Service Solutions Engineer, you will play a pivotal role in developing application support capabilities and implementing solutions for our customers.
Key Responsibilities
- Carry out end-to-end application-based consulting during customer onboarding processes.
- Provide extended training beyond familiarization, including method transfer, method maintenance, development, and optimization.
- Work closely with our instrument Sales team, Pre-Sales Application Engineers, and Product Specialists to understand customer expectations and ensure successful transitions to customer instrumentation.
- Support our ICP customers to increase their return on investment, either as part of a support agreement, ad hoc request, or customer satisfaction.
- Involve yourself in instrument application problems and critical issues, using your sophisticated product and application knowledge to ensure desired outcomes.
- Support your CSO FSEs onsite or remotely, and work with Channel Assist, Application Engineers, Product Specialists, and Regional Specialists for improved speed to resolution, cost reduction, and professionally tiered handling of application problems.
Requirements
- A university degree in sciences (chemistry, analytical chemistry, biochemistry, biotechnology, or similar), or equivalent working experience.
- Proficient experience with Agilent ICP-MS and ICP-OES hardware and software, typically 5+ years.
- Up-to-date knowledge of the latest innovative ICP/MS technology solutions, with a deep understanding of workflow and applications.
- Experience with troubleshooting and problem-solving.
- Happy to regularly travel throughout the UK and Ireland (average 3 overnight stays per week), and occasionally across borders.
What We Offer
- Competitive compensation and benefits package (yearly company bonus, private healthcare, pension scheme, discounted stock purchase plan, medical & life insurance).
- Exciting projects in a dynamic collaborative team grounded on an agile culture.
- Career development opportunities in an international company.
- Work-Life-Balance is encouraged.
- Permanent contract in a fast-growing global company.
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