Technical Support Specialist

3 weeks ago


Cheadle Hulme, Stockport, United Kingdom Agilent Full time

About the Role

Agilent is seeking a skilled scientist to provide technical support for our Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.

The successful candidate will be responsible for providing remote technical support to customers via phone, email, and other remote support tools. They will understand customers' problems, recommend solutions, and ensure customer success and satisfaction.

Key Responsibilities

  • Provide high-level technical application support related to Agilent's solutions
  • Remote troubleshooting on instrument hardware, software, consumables, and applications
  • Document customer interactions using internal ticketing systems and align with company processes for complaint handling
  • Work closely with field and repair center teams
  • Provide consolidated feedback to sales and field teams regarding customer issues
  • Develop technical resources for customers
  • Provide external scientific trainings on Agilent's Genomics solutions

Requirements

  • Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience
  • Lab experience is required
  • Experience with molecular biology, automation, or NGS is highly preferred
  • Previous customer-facing experience is a plus
  • Fluent in English, additional languages (French, Spanish, or Italian) are highly preferred
  • Excellent interpersonal communication and presentation skills
  • A passion for sharing scientific knowledge with customers and colleagues

What We Offer

  • Agilent offers core global benefits to all staff
  • An opportunity for growth within a world-class company to develop skills
  • An independent job among good colleagues in a growth-oriented conglomerate
  • Part of a company that values quality in solutions, employees, and processes
  • A dedication to work-life balance


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