Technical Support Specialist

3 weeks ago


Cheadle Hulme, Stockport, United Kingdom Together Full time

Job Title: 1st Line Engineer

Job Summary:

We are seeking a highly skilled and motivated 1st Line Engineer to join our team at Together. As a 1st Line Engineer, you will be the first point of contact for all internal colleagues in the business, providing technical support and resolving IT-related incidents and requests.

Key Responsibilities:

  • Provide 1st level support for all colleagues via phone, email, live chat, remote capability, or face-to-face, escalating to 2nd Line support when necessary.
  • Log and assign all issues/requests and tickets within the IT Ticketing System, keeping customers informed at regular intervals with progress.
  • Resolve incidents on a First Time Fix basis wherever possible, and when not possible, escalate to the relevant team within GTS.
  • Ensure regular security and upgrades are applied to VDI's and Laptops in order to ensure they are kept up to date for Cyber Related Tickets.
  • Complete internal desk moves and deploy new equipment.
  • Identify opportunities for process improvement or change within the Service Desk and IT Ticketing System.

Requirements:

  • Experience in a 1st Line or IT Helpdesk role.
  • Customer service skills.
  • Good problem-solving skills.
  • Positive approach to learning and development.
  • Knowledge of Microsoft Windows 10.
  • Knowledge of Microsoft Active Directory.
  • Experience of Laptop, VDI, and Mobile Configuration.
  • Knowledge of Microsoft Office 2016 and 365 suite.

Benefits:

  • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
  • Buy and sell holidays.
  • Discretionary annual bonus.
  • Matched pension contribution.
  • Life assurance.
  • Critical illness cover.
  • Health cash plan.
  • Private medical insurance.
  • Free access to company holiday homes.
  • Travel season ticket loans.
  • Ride to work scheme.
  • Free local gym access.
  • Local bar/restaurant discounts.

About Together:

We are a market-leading property finance expert with an entrepreneurial spirit. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Equal Opportunities Employer:

We welcome applications from all backgrounds and experiences. We are proud to be an equal opportunities employer and are committed to creating an inclusive and diverse workplace.



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