Technical Support Specialist
3 weeks ago
Job Title: 1st Line Engineer
Job Summary:
We are seeking a highly skilled and motivated 1st Line Engineer to join our team at Together. As a 1st Line Engineer, you will be the first point of contact for all internal colleagues in the business, providing technical support and resolving IT-related incidents and requests.
Key Responsibilities:
- Provide 1st level support for all colleagues via phone, email, live chat, remote capability, or face-to-face, escalating to 2nd Line support when necessary.
- Log and assign all issues/requests and tickets within the IT Ticketing System, keeping customers informed at regular intervals with progress.
- Resolve incidents on a First Time Fix basis wherever possible, and when not possible, escalate to the relevant team within GTS.
- Ensure regular security and upgrades are applied to VDI's and Laptops in order to ensure they are kept up to date for Cyber Related Tickets.
- Complete internal desk moves and deploy new equipment.
- Identify opportunities for process improvement or change within the Service Desk and IT Ticketing System.
Requirements:
- Experience in a 1st Line or IT Helpdesk role.
- Customer service skills.
- Good problem-solving skills.
- Positive approach to learning and development.
- Knowledge of Microsoft Windows 10.
- Knowledge of Microsoft Active Directory.
- Experience of Laptop, VDI, and Mobile Configuration.
- Knowledge of Microsoft Office 2016 and 365 suite.
Benefits:
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
- Buy and sell holidays.
- Discretionary annual bonus.
- Matched pension contribution.
- Life assurance.
- Critical illness cover.
- Health cash plan.
- Private medical insurance.
- Free access to company holiday homes.
- Travel season ticket loans.
- Ride to work scheme.
- Free local gym access.
- Local bar/restaurant discounts.
About Together:
We are a market-leading property finance expert with an entrepreneurial spirit. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Equal Opportunities Employer:
We welcome applications from all backgrounds and experiences. We are proud to be an equal opportunities employer and are committed to creating an inclusive and diverse workplace.
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