Application Support Specialist

3 days ago


Cheadle Hulme, Stockport, United Kingdom Agilent Full time

About the Role

We are seeking an Application Support Specialist to join our team at Agilent, a leading provider of life science, diagnostic, and applied market laboratories with instruments, services, consumables, applications, and expertise.

In this pivotal role, you will be part of a professional team of Field Service Application Engineers across Europe, responsible for implementing solutions for the full portfolio of Agilent ICP products, addressing customers' analytical needs.

You will play a crucial role in Agilent's move forward as a solution-based provider, delivering high-added-value activities that integrate Agilent products and services into customers' environments, realizing their full potential and driving capabilities.

During periods of downtime, you will support field teams with installations, repairs, PMs, and mentoring.

New Implementations

  • Carry out end-to-end application-based consulting during customer onboarding processes.
  • Provide extended training beyond familiarization, including method transfer, method maintenance, development, and optimization.
  • Work closely with instrument sales teams, pre-sales application engineers, and product specialists to understand customer expectations and pre-sales development.

Ongoing Support of Installed Systems

  • Support ICP customers to ensure they increase their return on investment as part of a support agreement, ad-hoc request, or customer satisfaction.
  • Involved in instrument application problems and critical issues, using sophisticated product and application knowledge to achieve desired outcomes.
  • Support CSO FSEs onsite or remotely and work with Channel assist, Application Engineers, Product Specialists, and Regional Specialists for improved speed to resolution, cost reduction, and professionally tiered handling of applications problems.

Agilent Team

  • Develop applications and workflow capabilities with FSEs through mentoring on-site, remote, and face-to-face workshops.
  • Increase contact center application troubleshooting skills.


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    About the RoleAgilent is seeking a skilled Application Support Specialist to join our team. As a Field Service Solutions Engineer, you will play a pivotal role in developing application support capabilities and implementing solutions for our customers.Key ResponsibilitiesCarry out end-to-end application-based consulting during customer onboarding...


  • Cheadle Hulme, Stockport, United Kingdom newscientist - Jobboard Full time

    Job OverviewWe are seeking a highly skilled Applications and Technical Support Specialist to join our team. As a key member of our Customer Service Organisation, you will be responsible for delivering exceptional application support and technical expertise to our customers across Europe.Your primary focus will be on implementing solutions for our full...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    Job DescriptionAgilent is seeking a highly skilled and motivated Field Service Application Engineer to join our team. As a key member of our Customer Service Organisation, you will be responsible for implementing solutions for our full portfolio of Agilent ICP products, addressing the customer's analytical needs.Key Responsibilities:Carry out end-to-end...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    Job DescriptionAgilent is seeking a highly skilled and motivated Field Service Application Engineer to join our team. As a key member of our Customer Service Organisation, you will be responsible for implementing solutions for our full portfolio of Agilent ICP products, addressing the customer's analytical needs.Key Responsibilities:Carry out end-to-end...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    About the RoleAgilent is seeking a highly skilled Field Service Application Engineer to join our team. As a key member of our Customer Service Organisation, you will be responsible for implementing solutions for our full portfolio of Agilent ICP products, addressing the customer's analytical needs.Key ResponsibilitiesCarry out end-to-end application-based...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    About the RoleAgilent is seeking a highly skilled Field Service Application Engineer to join our team. As a key member of our Customer Service Organisation, you will be responsible for implementing solutions for our full portfolio of Agilent ICP products, addressing the customer's analytical needs.Key ResponsibilitiesCarry out end-to-end application-based...


  • Cheadle Hulme, Stockport, United Kingdom newscientist - Jobboard Full time

    Job DescriptionAgilent Technologies is a leading provider of life science, diagnostic, and applied market laboratories with instruments, services, consumables, applications, and expertise. We enable our customers to gain the answers and insights they seek, so they can improve the world around us.We are currently seeking an enthusiastic and motivated...


  • Cheadle Hulme, Stockport, United Kingdom newscientist - Jobboard Full time

    Job DescriptionAgilent Technologies is a leading provider of life science, diagnostic, and applied market laboratories with instruments, services, consumables, applications, and expertise. We enable customers to gain insights and answers to improve the world around us.We are currently seeking a highly motivated and experienced Applications and Solutions...

  • IT Support Specialist

    3 weeks ago


    Cheadle Hulme, Stockport, United Kingdom Allegiance Group Full time £28,000

    IT Support SpecialistAt Allegiance Group, we're seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you'll provide exceptional support to our clients, resolving technical issues and escalating complex problems. Your expertise in Microsoft technologies, including Windows Server, Exchange, and Office 365,...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    DescriptionAt Agilent, we empower scientists and researchers to drive innovation and discovery. We provide life science, diagnostic, and applied markets laboratories worldwide with instruments, services, consumables, applications, and expertise. Our goal is to help our customers gain the insights they need to improve the world around us.We are currently...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    Job SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Agilent. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers on our Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    Job SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Agilent. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers on our Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    Job DescriptionAgilent is seeking a skilled professional to join our Customer Service Organisation as a Field Service Application Engineer. As a key member of our team, you will be responsible for implementing solutions for our full portfolio of Agilent ICP products, addressing the customer's analytical needs.The ideal candidate will have a strong background...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    Job SummaryWe are seeking a skilled Scientific Support Specialist to join our team at Agilent. In this role, you will provide high-level technical application support related to our Agilent's solutions, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.Key ResponsibilitiesProvide technical application...


  • Cheadle Hulme, Stockport, United Kingdom newscientist - Jobboard Full time

    About the Role:We're seeking a skilled Technical Support Specialist to deliver exceptional remote support for our Atomic and Molecular Spectroscopy products. You'll also have the opportunity to visit customer sites for installations, repairs, and scheduled services. If you're customer-focused, confident, flexible, and eager to exceed expectations, we want...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    Job DescriptionAgilent is seeking a talented professional to join our European Back Office team as a Business Support Specialist. As a key member of our team, you will be responsible for managing public and private tenders, analyzing data, and providing support to our sales team.Key ResponsibilitiesYou will conduct thorough research on tenders, evaluating...


  • Cheadle Hulme, Stockport, United Kingdom Community Integrated Care Full time

    We are seeking an experienced and compassionate Care Specialist to provide personalized support to our residents at Griffin Lodge. About Us:Community Integrated Care is a respected healthcare provider dedicated to enriching the lives of individuals with diverse care needs. Our vision is to provide choice, dignity, and respect in all aspects of care,...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    pbJobOverview/b/ppAgilentTechnologiesisseekingahighlyskilledApplicationSolutionsSpecialisttojoinourCustomerServiceOrganisation(CSO).Asakeymemberofourteam,youwillberesponsibleforimplementingsolutionsforourfullportfolioofAgilentICPproducts,addressingthecustomer'sanalyticalneeds./ppTheidealcandidatewillhaveastrongbackgroundinanalyticalchemistry,ICP-MSandICP-OES...


  • Cheadle Hulme, Stockport, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Sales Support Administrator to join our team in Stockport. As a key member of the sales team, you will be responsible for providing administrative support and managing the order process from start to finish.Key ResponsibilitiesHandle customer inquiries and resolve any issues in a timely and...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    About the RoleAgilent is seeking a skilled scientist to provide technical support for our Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.The successful candidate will be responsible for providing remote technical support to customers via phone, email, and other remote support tools....