Application Support Specialist
3 days ago
About the Role
We are seeking an Application Support Specialist to join our team at Agilent, a leading provider of life science, diagnostic, and applied market laboratories with instruments, services, consumables, applications, and expertise.
In this pivotal role, you will be part of a professional team of Field Service Application Engineers across Europe, responsible for implementing solutions for the full portfolio of Agilent ICP products, addressing customers' analytical needs.
You will play a crucial role in Agilent's move forward as a solution-based provider, delivering high-added-value activities that integrate Agilent products and services into customers' environments, realizing their full potential and driving capabilities.
During periods of downtime, you will support field teams with installations, repairs, PMs, and mentoring.
New Implementations
- Carry out end-to-end application-based consulting during customer onboarding processes.
- Provide extended training beyond familiarization, including method transfer, method maintenance, development, and optimization.
- Work closely with instrument sales teams, pre-sales application engineers, and product specialists to understand customer expectations and pre-sales development.
Ongoing Support of Installed Systems
- Support ICP customers to ensure they increase their return on investment as part of a support agreement, ad-hoc request, or customer satisfaction.
- Involved in instrument application problems and critical issues, using sophisticated product and application knowledge to achieve desired outcomes.
- Support CSO FSEs onsite or remotely and work with Channel assist, Application Engineers, Product Specialists, and Regional Specialists for improved speed to resolution, cost reduction, and professionally tiered handling of applications problems.
Agilent Team
- Develop applications and workflow capabilities with FSEs through mentoring on-site, remote, and face-to-face workshops.
- Increase contact center application troubleshooting skills.
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