Application Engineer
1 week ago
Description
At Agilent, we empower scientists and researchers to drive innovation and discovery. We provide life science, diagnostic, and applied markets laboratories worldwide with instruments, services, consumables, applications, and expertise. Our goal is to help our customers gain the insights they need to improve the world around us.
We are currently seeking an enthusiastic and skilled Application Engineer to join our team. As a member of our Customer Service Organisation (CSO), you will work closely with a professional team of Field Service Application Engineers across Europe, who are responsible for implementing solutions for the full portfolio of Agilent ICP products.
Your primary focus will be on developing application support capabilities, working closely with our instrument Sales team, Pre-Sales Application Engineers, and Product Specialists to understand customer expectations and deliver high-quality solutions. You will also be responsible for providing extended training and supporting our ICP customers to ensure they increase their return on investment.
Responsibilities:
- Carry out end-to-end application-based consulting during customer onboarding processes
- Provide extended training beyond familiarization, including method transfer, method maintenance, development, and optimization
- Work closely with our instrument Sales team, Pre-Sales Application Engineers, and Product Specialists to understand customer expectations and deliver high-quality solutions
- Support our ICP customers to ensure they increase their return on investment
- Involved in instrument application problems and/or critical issues using your sophisticated product and application knowledge to ensure we achieve the desired outcomes
Qualifications:
- A university degree in sciences (chemistry, analytical chemistry, biochemistry, biotechnology, or similar)
- Proficient experience with Agilent ICP-MS and ICP-OES hardware and software, typically 5+ years
- Up-to-date knowledge of the latest, innovative, ICP/MS technology solutions with a deep understanding of workflow and applications
- Experience with troubleshooting and problem-solving
- Happy to regularly travel throughout the UK and Ireland (average 3 overnight stays per week), and occasionally across borders
We offer:
- Competitive compensation and benefits package (yearly company bonus, private healthcare, pension scheme, discounted stock purchase plan, medical & life insurance)
- Exciting projects in a dynamic, collaborative team grounded on an agile culture
- Career development opportunities in an international company
- Work-Life-Balance is encouraged
- Permanent contract in a fast-growing global company
Travel Required: 75% of the time
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