Technical Support Specialist

3 weeks ago

Cheadle Hulme, Stockport, United Kingdom Agilent Full time

About the Role:

We're seeking a skilled Technical Support Engineer to deliver exceptional remote support for our Atomic and Molecular Spectroscopy products. Our goal is to minimize customer downtime and identify effective repair strategies. You'll also have the opportunity to visit customer sites for installations, repairs, and scheduled services.

Responsibilities:

  • Diagnose and resolve product performance problems (hardware, software, and application issues) of customer inquiries by telephone, email, or other remote support tools.
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Active cooperation with colleagues from service, sales, and support in the national and international environment.
  • Provide proactive and reactive technical services to support Agilent's product portfolio.
  • Set and run customer expectations, balancing their requirements with Agilent's business needs.

Qualifications:

  • Bachelor's or Master's degree in Chemistry or a Life Science-related field.
  • Proven experience in atomic and/or molecular spectroscopy techniques, preferably in a laboratory environment.
  • Excellent communication (verbal and written), customer service, and remote troubleshooting skills.
  • Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, with a structured approach to work and the ability to organize and prioritize your workload.
  • Independent worker with excellent interpersonal skills.
  • A strong drive to learn and expand your skills, enjoy working remotely.

What We Offer:

  • Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure a smooth start with our team.

Agilent offers core global benefits to all staff - but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.

We are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. A space that fulfills an individual's purpose in a significant way. Take a glimpse into life at Agilent. Hear about our creative culture, our work, and what we love about our company:

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

Travel Required: 10% of the Time

Schedule: Full time

Shift: Day

Duration: No End Date

Job Function: Services & Support

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