Technical Support Specialist for Atomic and Molecular Spectroscopy Products

2 weeks ago


Cheadle Hulme, Stockport, United Kingdom Agilent Full time

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.

About the Role:

We're seeking a skilled Technical Support Specialist to deliver exceptional remote support for our Atomic and Molecular Spectroscopy products. You'll also have the opportunity to visit customer sites for installations, repairs, and scheduled services. If you're customer-focused, confident, flexible, and eager to exceed expectations, we're interested in hearing from you.

  1. Diagnoses and resolves product performance problems (hardware, software and application issues) of customer inquiries by telephone, e-mail, or other remote support tools.
  2. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  3. Provide proactive and reactive technical services to support Agilent's product portfolio.

Qualifications

  1. Bachelor's or Master's degree in Chemistry or a Life Science-related field.
  2. Excellent communication (verbal and written), customer service, and remote troubleshooting skills.
  3. Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, with a structured approach to work and the ability to organise and prioritise your workload.
  4. A strong drive to learn and expand your skills, enjoy working remotely.

What We Offer:

  1. Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you a smooth start with our team.

Agilent offers core global benefits to all staff - but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.

We are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. Hear about our creative culture, our work, and what we love about our company:

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 10% of the Time

Schedule: Full time

Shift: Day

Duration: No End Date

Job Function: Services & Support



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