German Speaking Customer Service Representative

3 weeks ago

Hythe, Kent, United Kingdom Holiday Extras Full time
About the Role

We are seeking a highly skilled and multilingual customer service representative to join our team at Holiday Extras. As a German Speaking Customer Service Representative, you will be responsible for providing exceptional customer service to our German-speaking customers, ensuring that their holiday experience is seamless and enjoyable.

Key Responsibilities
  • Provide accurate and timely responses to customer inquiries via phone, email, and chat
  • Utilize strong communication and interpersonal skills to build rapport with customers and resolve issues efficiently
  • Stay up-to-date with product knowledge and provide expert advice to customers
  • Work collaboratively with the team to achieve sales and customer satisfaction targets
  • Participate in ongoing training and development to improve skills and knowledge
Requirements
  • Fluent German and English language skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and analytical skills
  • Previous customer service experience, preferably in a contact centre environment
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment
  • The chance to work with a leading travel company and make a real difference to our customers' holiday experiences

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