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German Speaking Customer Service Representative

2 months ago

Hythe, Kent, United Kingdom Holiday Extras Full time
About the Role

We are seeking a highly skilled and multilingual customer service representative to join our team at Holiday Extras. As a German Speaking Customer Service Representative, you will be responsible for providing exceptional customer service to our German-speaking customers, ensuring that their holiday experience is seamless and enjoyable.

Key Responsibilities
  • Provide top-notch customer service to our German-speaking customers via phone, email, and other communication channels.
  • Develop and maintain in-depth knowledge of our products and services to effectively address customer inquiries and concerns.
  • Work collaboratively with our team to resolve customer issues and provide solutions that meet their needs.
  • Utilize your excellent communication and interpersonal skills to build strong relationships with customers and colleagues alike.
  • Stay up-to-date with industry trends and developments to continuously improve our customer service standards.
Requirements
  • Fluent German and English language skills, with the ability to communicate effectively in both languages.
  • Excellent customer service skills, with a strong focus on empathy, patience, and problem-solving.
  • Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
What We Offer
  • A competitive salary and benefits package, including a profit-sharing scheme.
  • Opportunities for career growth and professional development, with a focus on continuous learning and improvement.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • Access to cutting-edge technology and tools, including Apple Macbooks and the Google Workspace suite.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in this role.
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].