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German Speaking Contact Centre Representative
2 months ago
We are seeking a highly skilled and multilingual customer service agent to join our team at Holiday Extras. As a German speaking contact centre representative, you will be responsible for providing exceptional customer service to our German-speaking customers, ensuring that their holiday experience is nothing short of extraordinary.
Key Responsibilities- Provide warm and friendly customer service to our German-speaking customers via phone, email, and chat.
- Use your excellent communication skills to resolve customer queries and concerns in a timely and professional manner.
- Develop in-depth knowledge of our range of products and services to provide expert advice and recommendations to customers.
- Work collaboratively with our team to achieve sales targets and provide a seamless customer experience.
- Participate in ongoing training and development to stay up-to-date with our products and services.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive team environment.
- The chance to work with a leading travel industry company.
- A range of employee benefits, including 25 days holiday, birthday off, and enhanced parental leave.
- Fluent German and English language skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Previous customer service experience, preferably in the travel industry.
- Ability to work flexible hours, including weekends and bank holidays.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to our recruitment team.
