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Customer Service Representative
2 months ago
We're seeking a talented individual to join our Contact Centre team as a Customer Service Representative. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, providing expert advice, and ensuring our customers receive the best possible service.
As a Customer Service Representative, you'll be the voice of Holiday Extras, communicating with our customers over the phone, via email, or through our online chat platform. You'll be the first point of contact for our customers, and your role will be to provide a seamless and personalized experience that meets their needs and exceeds their expectations.
You'll work closely with our team to resolve customer queries, provide product information, and handle complaints in a professional and empathetic manner. Your excellent communication skills, attention to detail, and ability to multitask will be essential in this role.
We're looking for someone who is passionate about delivering exceptional customer service, has a strong work ethic, and is committed to continuous learning and development. If you're a team player who is eager to learn and grow with our company, we'd love to hear from you.
Key Responsibilities- Provide exceptional customer service through various communication channels
- Resolve customer queries and complaints in a professional and empathetic manner
- Provide product information and advice to customers
- Work closely with the team to achieve service targets and improve customer satisfaction
- Participate in training and development programs to enhance skills and knowledge
We're proud to offer a range of benefits and perks that make us a great place to work. These include:
- A competitive salary and bonus scheme
- Ongoing training and development opportunities
- A supportive and collaborative team environment
- A range of employee benefits, including health insurance, pension scheme, and cycle-to-work scheme
- Opportunities for career progression and growth
To be successful in this role, you'll need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Strong attention to detail and problem-solving skills
- Ability to work independently and as part of a team
- Basic computer skills and familiarity with customer service software
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to our recruitment team.
