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German Speaking Customer Service Representative
2 months ago
We are seeking a highly skilled and multilingual German Speaking Customer Service Representative to join our team at Holiday Extras. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our German-speaking customers, ensuring their holiday experience is seamless and enjoyable.
Key Responsibilities:
- Provide high-quality customer service to German-speaking customers via phone, email, and chat.
- Use your excellent communication skills to resolve customer queries and concerns in a timely and professional manner.
- Develop in-depth knowledge of our products and services to provide expert advice and recommendations to customers.
- Work collaboratively with our team to achieve sales targets and provide a positive customer experience.
- Participate in ongoing training and development to enhance your skills and knowledge.
Requirements:
- Fluent German and English language skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
- Previous customer service experience, preferably in a contact centre environment.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive team environment.
- The chance to work with a leading travel company and make a real difference to our customers' holiday experiences.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].
