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Customer Service Representative

2 months ago

Hythe, Kent, United Kingdom Holiday Extras Full time
About the Role

We're seeking a talented individual to join our Contact Centre team as a Customer Service Representative. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, providing expert advice, and ensuring our customers receive the best possible service.

As a Customer Service Representative, you'll be the voice of Holiday Extras, communicating with our customers over the phone, via email, or through our online chat platform. You'll be the first point of contact for our customers, and your role will be to provide a seamless and personalized experience, resolving any issues or concerns they may have.

We're looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work in a fast-paced environment. If you're a team player who is eager to learn and grow with our company, we'd love to hear from you.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving any issues or concerns in a timely and professional manner.
  • Develop in-depth knowledge of our products and services, including our range of travel extras and insurance policies.
  • Work collaboratively with our team to achieve service targets and deliver a world-class customer experience.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you're always up-to-date with the latest products and services.
  • Contribute to the development of our team, sharing your ideas and expertise to help us improve our customer service and overall experience.
What We Offer

We're proud to offer a range of benefits and perks to our employees, including:

  • A competitive salary and bonus scheme.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • A range of employee benefits, including 25 days' holiday, enhanced parental leave, and access to our wellbeing benefits.
  • The opportunity to work with a leading travel company, delivering exceptional customer experiences and making a real difference to our customers' lives.
How to Apply

If you're passionate about delivering exceptional customer service and are eager to join a dynamic and supportive team, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to our recruitment team. We look forward to hearing from you