Customer Experience Lead

6 days ago


Manchester, United Kingdom The Kay Group Ltd Full time
About Us

The Kay Group Ltd is a renowned retail company with a strong presence in the UK market. Our team of experts is dedicated to providing top-notch customer service and driving business growth through innovative strategies.

We are committed to creating a safe and inclusive work environment where employees can thrive and reach their full potential. Our stores are designed to be vibrant and engaging, offering customers a unique shopping experience that sets us apart from the competition.

Job Description

As a Customer Experience Lead, you will play a crucial role in shaping the customer experience across our retail locations. Your primary responsibility will be to inspire and engage teams to deliver exceptional customer experiences, resulting in increased customer satisfaction and loyalty.

You will work closely with our store managers to implement effective operational processes, ensuring seamless communication and collaboration between teams. Your expertise in retail operations management will drive business growth, improve efficiency, and enhance customer satisfaction.

This is an excellent opportunity for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences and has a proven track record in retail operations management.

Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of £35,000 - £40,000 per annum, depending on experience
  • 15% off in-store purchases
  • 5p per litre off fuel
  • Loyalty bonuses
  • Cycle-to-work scheme
  • Quality bespoke uniforms

In addition to these benefits, you will also have access to ongoing training and development opportunities to help you grow and succeed in your career.



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