Guest Services Operations Manager
3 weeks ago
Guest Services Operations Manager
We are seeking an experienced Guest Services Operations Manager to join our team at The Midland Hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our guest services department.
Key Responsibilities:
- Manage the front office, concierge, and housekeeping teams to ensure exceptional guest service and satisfaction.
- Develop and implement strategies to improve guest experience and increase revenue.
- Collaborate with other departments to ensure seamless operations and excellent guest satisfaction.
- Lead by example and promote a culture of excellent customer service throughout the hotel.
Requirements:
- At least 3 years of experience in a similar role in a 4-star hotel.
- Proven track record of improving guest satisfaction and increasing revenue.
- Excellent leadership and communication skills.
- Ability to work effectively in a fast-paced environment.
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