Night Guest Service Manager
2 weeks ago
At RBH Hospitality Management, we are passionate about delivering exceptional customer experiences. As a Hotel Operations Manager, you will play a key role in ensuring the smooth operation of our hotel, providing a welcoming and comfortable environment for our guests.
Key Responsibilities:
- Lead and develop the hotel team to achieve high standards of customer service and sales performance.
- Perform duty management shifts, ensuring the hotel is fully staffed and operating efficiently.
- Maintain clear communication with all departments, ensuring seamless delivery of services.
- Ensure excellent public relations with guests, handling complaints and compliments professionally.
- Ensure the safety and security of the hotel during night shifts.
What We Offer:
- Discounted hotel room rates for you and your friends and family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty, saving you over £1000 per year.
RBH Hospitality Management is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from talented individuals who share our values and passion for delivering exceptional customer experiences.
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