Night Manager

4 weeks ago

Manchester, United Kingdom The Alan Full time

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

 A design led, creatively charged, unique 6-storey hotel in the centre of Manchester. 137 rooms. Open-plan kitchen, bar, and restaurant. Meeting and event spaces.

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional days leave for your birthday 
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship 
  • 30% F&B discount at RBH hotels 
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid 
  • Life Insurance 
  • Employee Assistance Programme 
  • Social and wellness events and activities all year round 
  • Free meals on duty saving you over £1000 per year

And much much more 

As a Night Manager, you will ensure the hotel
operates safely and efficiently during overnight hours, handling guest
services, security, and ensuring compliance with health and safety standards.



DUTIES & RESPONSIBILITIES



PEOPLE


  • Lead
    and supervise the night team, ensuring high standards of guest service are
    maintained throughout the night shift.
  • Handle
    late guest check-ins, early morning check-outs, and any guest inquiries or
    issues promptly and professionally.
  • Provide
    leadership during night shifts, ensuring clear communication and smooth
    handovers between shifts.
  • Train
    night staff on emergency procedures, security protocols, and hotel service
    standards, ensuring they are well-prepared for their roles.
  • Conduct
    performance evaluations and offer feedback to the night team, promoting
    ongoing development and professionalism.
  • Manage
    rotas, staffing schedules, and team resources to ensure adequate coverage
    during night shifts while managing labor costs.
  • Take
    responsibility for guest complaints or incidents during the night,
    resolving issues to ensure guest satisfaction.
  • Maintain
    a welcoming and professional presence at the reception area and ensure the
    team provides exceptional service.
  • Conduct
    regular briefings with the night team to communicate expectations,
    updates, and hotel standards.
  • Facilitate
    ongoing training and development sessions, keeping the night team up to
    date on hotel standards, service protocols, and security procedures


QUALITY


  • Conduct
    nightly audits, ensuring that all daily financial transactions are
    processed correctly, resolving discrepancies where necessary.
  • Oversee
    room allocations and ensure guest records are accurate, particularly for
    late arrivals and walk-ins.
  • Ensure
    all guest accounts and billing procedures are followed accurately,
    addressing any guest billing issues promptly.
  • Liaise
    with the housekeeping and maintenance teams to ensure rooms are ready for
    guests and that any night-time issues are resolved efficiently.
  • Monitor
    guest feedback from surveys and online platforms, addressing any
    service-related issues during the night shift.
  • Ensure
    all public areas of the hotel (lobby, hallways, lounges) are kept clean
    and well-maintained throughout the night.
  • Maintain
    and monitor room service operations, ensuring quality and timeliness in
    line with RBH standards.
  • Conduct
    regular inspections of guest rooms prepared for early morning arrivals,
    ensuring they meet hotel cleanliness and setup standards.
  • Ensure
    all night staff are familiar with and adhere to RBH’s service recovery
    protocols, promptly addressing guest complaints to turn negative
    experiences around.
  • Audit
    the night shift operations regularly to identify any opportunities for
    efficiency improvements and guest service enhancements.


PROFIT


  • Manage
    and balance all financial transactions during the night shift, including
    processing credit card payments and handling cash securely.
  • Ensure
    that all cash floats, safe deposits, and receipts are securely stored in
    line with hotel security policies.
  • Review
    room allocation with the Reservations Department to maximize occupancy and
    ensure room upgrades are offered where appropriate.
  • Identify
    opportunities to maximize revenue by upselling hotel services such as room
    upgrades, late check-outs, and breakfast packages.
  • Control
    operating costs during the night by managing payroll expenses, reducing
    waste, and ensuring efficient use of resources.
  • Prepare
    financial and operational reports for senior management to review after
    each night shift.


STRATEGY


  • Collaborate
    with senior management to develop and implement strategic initiatives that
    improve night operations and enhance guest satisfaction.
  • Analyse
    guest feedback and identify opportunities for improvement in night shift
    operations, ensuring that service excellence is maintained.
  • Implement
    cost-saving initiatives and efficiency measures to optimize the
    performance of the night shift.
  • Ensure
    compliance with RBH’s overall strategy and objectives, aligning the night
    shift operations with broader hotel goals.


GENERAL




  • Ensure
    that all security and safety protocols are followed during
    the night shift, including conducting regular patrols and monitoring CCTV.
  • Be
    responsible for health and safety standards, including fire safety, first
    aid response, and evacuation procedures, ensuring the team is trained and
    prepared for emergencies.
  • Conduct
    nightly walk-throughs of the hotel to ensure cleanliness, safety,
    and security standards are maintained.
  • Serve
    as the Duty Manager during the night shift, overseeing all
    operations and handling any emergencies or guest incidents that may arise.
  • Adhere
    to all RBH codes of conduct, policies, and procedures, maintaining
    professionalism and integrity in all interactions with guests and staff.
  • Flexibly
    handle additional tasks as directed by senior management to contribute to
    the overall success of the hotel.
  • Work
    closely with other departments, such as housekeeping, maintenance, and
    food & beverage, to ensure smooth operations during night shifts.
  • Ensure
    compliance with GDPR and data protection laws, securing guest information
    and hotel data during night operations.
  • Regularly
    update and maintain accurate records of incidents, maintenance issues, and
    any guest complaints that occur during the night shift.
  •  Monitor and manage any third-party
    contractors or vendors operating overnight, ensuring they comply with
    hotel standards.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .


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