Night Guest Service Manager
3 weeks ago
Job Title: Night Guest Service Manager
Job Summary:
We are seeking a highly motivated and experienced Night Guest Service Manager to join our team at Hampton by Hilton Manchester Northern Quarter. As a Night Guest Service Manager, you will be responsible for ensuring the highest levels of customer satisfaction in the hotel, while also maximizing all areas of profitability.
Key Responsibilities:
- Assist in leading and developing the Nights Team to ensure effective delivery of sales and high standards of customer service.
- Perform Duty Management shifts, ensuring that your department is fully staffed in accordance with daily/weekly business levels.
- Ensure clear and straightforward communication is maintained through the Front of House and all other Operational departments.
- Be responsible for ensuring that there is a high standard of public relations with all guests, dealing with any complaints or compliments and reporting them to the Senior Management Team.
- Safety and security of the building during the night.
What We Offer:
- Discounted hotel room rates for you and your friends & family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty saving you over £1000 per year.
About Us:
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.
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