Guest Services Manager
4 weeks ago
We love this role at SH Hotels & Resorts because it has so many different facets. Theres abundant opportunity to be creative, warm, imaginativeand refresh your leadership skills in our Guest Services department.
Treehouse Hotel Manchesterhas an opportunity for a service-minded Guest Services Manager to lead and inspire our great-natured service team. Our Guest Services Manager will train, supervise and mentor new hires, setting them up for success in the most productive ways. Its a role in which youll be constantly interacting with guests, whether youre welcoming them from across an ocean or just around the corner. And youll be teaching others to do the same, so leading by example is everything in this role.
About you...- Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
- preferred advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Excels at communication, both verbal and written.
- Is flexible and willing to meet the demands of a 24-hour operation
About us
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
- Earth day giving back activities.
- Cycle Schemes
- Mental Health Training and collaborators with So Lets Talk, Coin & Co & more
- Life Harmony: a refreshed look at agility working.
- Health & Wellness programs throughout the year
- Discounts across our properties and venues worldwide for all team members
- Paid Breaks for leaders.
- Enhance holidays- Up to 33 days for all
- Optional private medical schemes with optical and dental
- Paid sickness absence for all
- Increased pension scheme offering
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)
- Cycle Schemes
- Wagestream financial planning services
- Recommend and friend schemes.
- Free food on shift in the best team heart of house spaces in Manchester.
AMRT1_UKCT
-
Guest Services Ambassador
6 months ago
Manchester, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Manchester**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...
-
Guest Services Ambassador
6 months ago
Manchester, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Manchester**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...
-
Guest Services Ambassador
6 months ago
Manchester, United Kingdom Rapport Guest Services Full timeJob Introduction **We are delighted to be recruiting a Guest Services Ambassador to join a brand-new Rapport team at our client's offices located in Manchester. **Our client is a UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. **_This is a full-time, permanent role (40...
-
Guest Services Manager
7 days ago
Manchester, United Kingdom Treehouse Manchester Full timeGrow with us...We love this role at SH Hotels & Resorts because it has so many different facets.Theres abundant opportunity to be creative, warm, imaginativeand refresh your leadership skills in our Guest Services department.Treehouse Hotel Manchesterhas an opportunity for a service-minded Guest Services Manager to lead and inspire our great-natured service...
-
Guest Services Operations Manager
4 weeks ago
Manchester, United Kingdom The Midland Hotel Full timeGuest Services Operations ManagerWe are seeking an experienced Guest Services Operations Manager to join our team at The Midland Hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our guest services department.Key Responsibilities:Manage the front office, concierge, and housekeeping teams to...
-
Guest Services Manager
4 weeks ago
Manchester, North West, United Kingdom Treehouse Manchester Full timeGrow with us...We love this role at SH Hotels & Resorts because it has so many different facets. Theres abundant opportunity to be creative, warm, imaginativeand refresh your leadership skills in our Guest Services department. Check out the role overview below If you are confident you have got the right skills and experience, apply today.Treehouse Hotel...
-
Guest Service Executive
6 months ago
Manchester, United Kingdom Chaos Karts Full timeWorking Hours: 35 hours - Hours/days will vary based on business demand We are looking for fun, dynamic, and friendly personality to join our Guest Services team. You will be self-motivated, able to work independently or as part of a team. You must be flexible and able to work a variety of shifts, including weekends and holidays. You will adopt an...
-
Guest Services Manager
1 month ago
Manchester, M1, Manchester, United Kingdom Treehouse Manchester Full timeGrow with us...We love this role at SH Hotels & Resorts because it has so many different facets. Theres abundant opportunity to be creative, warm, imaginativeand refresh your leadership skills in our Guest Services department. Treehouse Hotel Manchesterhas an opportunity for a service-minded Guest Services Manager to lead and inspire our great-natured...
-
Guest Services Leader
2 weeks ago
Manchester, United Kingdom Aimbridge Full timeAimbridge Hospitality EMEA is a dynamic company passionate about connecting great people to great experiences.SalaryOur estimated salary range for this role is £28,000 - £38,000 per annum.About the Role:This exciting opportunity requires a Guest Services Supervisor to oversee the front desk team and provide exceptional customer service to our...
-
Corporate Receptionist
6 months ago
Manchester, United Kingdom Rapport Guest Services Full timeJob Introduction **We are looking for a brilliant Receptionist to join our team based in Manchester. Delivering award winning service to our clients and their guests. Offering a one-stop-shop service from reservation through to client journey experience** Our client is a multinational professional services network, and one of the Big Four accounting...
-
Guest Services Executive
6 months ago
Manchester, United Kingdom Little Lion Entertainment Full time**Guest Services Executive - Little Lion Entertainment** Location: Manchester Reporting to: Guest Services Manager Working Hours: 20 hours - Hours/days will vary based on business demand The Role We are looking for fun, dynamic, and friendly personalities to join our Guest Services team. You will be self-motivated, able to work independently or as part...
-
Guest Service Agent
6 months ago
Manchester, United Kingdom Holiday Inn Manchester West Full time**About us** Holiday Inn Manchester West is a small business in Manchester, M5 4LT. We are professional, agile, professional, and our goal is to deliver exceptional service to all the guests and public who use our facilities. At IHG, we value all our guests and create a memorable experience by living through true hospitality services.. Our work environment...
-
Guest Service Executive
2 weeks ago
Manchester, United Kingdom The Midland Hotel Full timeGuest Service ExecutiveEstimated salary: £45,000 - £60,000 per annum.We are seeking an experienced Guest Service Executive to join our team at The Midland Hotel. As a key member of the front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that all guests feel valued and cared for.The ideal candidate will...
-
Guest Service Agent
6 months ago
Manchester, United Kingdom Holiday Inn Manchester West Full time'''Duties''' - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized...
-
Guest Service Assistant
6 months ago
Manchester, United Kingdom Holiday Inn Express Manchester Arena Full time**What you’ll be doing!** Holiday Inn Express Manchester Arena requires a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in the function of the hotel, a key team member supporting all departments, ensuring the comfort, relaxation and safety of all our guests throughout the day. Working 5 out of 7 days...
-
Guest Service Assistant
6 months ago
Manchester, United Kingdom Holiday Inn Express Manchester Arena Full time**What you’ll be doing!** Holiday Inn Express Manchester Arena requires a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in the function of the hotel, a key team member supporting all departments, ensuring the comfort, relaxation and safety of all our guests throughout the day. Working 5 out of 7 days...
-
Guest Service Assistant
6 months ago
Manchester, United Kingdom Holiday Inn Express Manchester Arena Full time**What you’ll be doing!** Holiday Inn Express Manchester Arena requires a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in the function of the hotel, a key team member supporting all departments, ensuring the comfort, relaxation and safety of all our guests throughout the day. Working 5 out of 7 days...
-
Guest Services Director
2 weeks ago
Manchester, United Kingdom MAPP Full timeAbout the RoleWe are seeking an experienced Guest Experience Executive to join our team at MAPP. The successful candidate will have excellent organisational skills and strong interpersonal skills, capable of communicating across various levels.The role involves leading a team of 2 Guest Experience Hosts, creating and providing information and training on new...
-
Guest Services Lead
2 weeks ago
Manchester, United Kingdom Treehouse Manchester Full timeAbout the RoleAs a Guest Services Manager, you will be responsible for leading and inspiring our service team, ensuring seamless operations, and driving financial performance. This is an excellent opportunity to showcase your leadership skills, creativity, and passion for hospitality.Key ResponsibilitiesLead and develop a high-performing team, providing...
-
Guest Service Assistant
6 months ago
Manchester, United Kingdom Holiday Inn Express TRAFFORD CITY Full time**Job description** JOB PURPOSE To maintain and provide excellent guest service at all times and provide assistance and support to the team. DUTIES AND RESPONSIBILITIES: Ø Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained Ø Check guests in and out, including preparation of guest bills and...