Night Operations Manager

4 weeks ago


Manchester, United Kingdom The Midland Hotel Full time

Be a part of our vibrant team as a Night Supervisor at The Midland Hotel. In this role, you will be responsible for ensuring the safety and security of our guests and hotel premises. Your positive attitude and excellent communication skills will make you a great fit for this position.

Key Responsibilities:

  • Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen
  • Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport
  • Bring your positivity to work with you every day: you'll be assisting guests at welcome and departure throughout the night
  • (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
  • Be yourself

Why work with us?

We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, your hard work and pace is valued so it's our role to keep you at the top of your game as a Supervisor and team leader. Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our "NEW Team Coach" workshop and "Guest Care" training can really support you in your role, and if the time is right our "Insights Trainee Manager Programme" will help develop you into management as a Duty Manager.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years'; there's never been a more exciting time to come join us



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