Guest Service Assistant

5 months ago

Manchester, United Kingdom Holiday Inn Express TRAFFORD CITY Full time

**Job description**

JOB PURPOSE

To maintain and provide excellent guest service at all times and provide assistance and support to the team.

DUTIES AND RESPONSIBILITIES:
Ø Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained

Ø Check guests in and out, including preparation of guest bills and authorising payments

Ø Responsible for manning the Front Desk

Ø Dealing efficiently with day-to-day billing and guest service queries

Ø Check food stock levels and advise Duty Manager of items to be ordered

Ø Take food orders, service drinks at the bar, assist with food preparation

Ø Clear/clean tables, buffet, kitchen and bar and meeting rooms

Ø Take meeting bookings and confirm food service requirements

Ø Other ad hoc duties as and when required

Ø Report anything considered a health and safety hazard

Ø Prevent abuse and/or destruction of hotel property

Ø Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets

Ø Responsible for looking after Hotel property at all times

Ø Ensure safety and hygiene standards are met

Ø To attend all relevant training as and when required

Ø To ensure that the company dress code is always adhered to

GENERAL

1. To attend any meeting or training sessions as required by management.

2. To be conversant with:
a) The Hotel Fire Procedures

b) The Hotel and Company Security Procedures

c) The Hotel Health and Safety Policy and Procedures

d) The Hotel facilities and attractions

e) Current Licensing regulations (Food and Beverage Service department)

f) Methods of payment accepted by the Company (cash handling staff only)

g) Hotel operation standards and department procedures

h) Short
- and long-term marketing promotions

Schedule:
**Job Types**: Full-time, Permanent

Pay: £22,500.00 per year

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Manchester M41 7PA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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