Guest Services Leader

7 days ago


Manchester, United Kingdom Aimbridge Full time

Aimbridge Hospitality EMEA is a dynamic company passionate about connecting great people to great experiences.

Salary

Our estimated salary range for this role is £28,000 - £38,000 per annum.

About the Role:

This exciting opportunity requires a Guest Services Supervisor to oversee the front desk team and provide exceptional customer service to our guests.

Responsibilities:

  • Manage the front desk, handle guest complaints, and maintain positive relationships with guests.
  • Train staff, enforce guest service policies and procedures, and ensure cleanliness of guest rooms and common areas.
  • Develop strong relationships with colleagues and stakeholders to drive business growth.
Benefits

We offer 24/7 access to our employee assistance programme, industry leading training and leadership development opportunities, and hotel discounts portfolio wide.



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