Guest Experience Team Leader

6 months ago


Manchester, United Kingdom LEGOLAND Discovery Centre Full time

**Guest Experience Team Leader**

LEGOLAND Discovery Centre Manchester Barton Square, The Trafford Centre
Manchester, GREATER MANCHESTER, M17 8AS
United Kingdom

Come and be involved in the LEGO® magic by joining us as a Guest Experience Team Leader based in our LEGOLAND Discovery Centre, right next door to the Trafford Centre Manchester.

**What we are looking for**
- Previous Team Leader experience (desirable)
- Experience in any well-respected brand on the high street or even better, at a visitor attraction
- A fun individual that loves working as part of a team
- Love being immersed in the action and relish the thought of working for the LEGOLAND Discovery Centre
- Can take responsibility, step up, and take the lead when the pressure’s on

First and foremost, you’ll be working out on the front-line within the attraction, welcoming, greeting, interacting with, and helping our guests at every opportunity, ensuring they get the absolute most from their visit. Our attraction gets very lively at times, so you’ll be handling queues, guest flow, helping to coordinate school visits, plus helping run seasonal events, birthday parties and our costume characters.

You’ll support the Operations Manager with the daily running of the department. This means supporting with morning briefs, coordinating the team during the day, conducting departmental open and close procedures, and taking the lead with operational problems, guest complaints and finding solutions to getting things back on track.

As the team leader, you’ll be a role model for the wider team, buddying up with new team members and providing ongoing mentor and training to the team, setting an example of what great customer interaction is.

This is a full-time permanent role, working any 5 days from 7, including working a regular fair share of weekends and bank holidays as required.

**What’s in it for you**

Alongside acting as a role model for the wider team, you’ll also receive:

- A salary of £23,000 per annum
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- O2 discount
- Employee pricing up to 55% off cinema tickets

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.



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