Guest Experience Expert

7 days ago


Manchester, United Kingdom ibis budget Manchester Pollard Street Full time

Job Overview

We are seeking a highly skilled and customer-focused Guest Experience Expert to join our team at ibis budget Manchester Pollard Street. This role offers a unique opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests.

About the Role

As a Guest Experience Expert, you will be responsible for handling guest registration and departure efficiently, maintaining accurate accounts, and providing helpful information. You will also attend to all incoming calls via the switchboard, striving to provide Total Customer Satisfaction.

Duties and Responsibilities

Your primary responsibilities will include:

  • Providing quality service to customers by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  • Maintaining strict security procedures to ensure guest confidentiality and safety.
  • Ensuring that all guests have a smooth and enjoyable experience, from check-in to check-out.

Salary Information

The estimated salary for this role is £26,000 - £30,000 per annum, depending on experience and qualifications.



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