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Hotel Guest Experience Manager

1 month ago

Manchester, United Kingdom Kimpton Full time
Hire Now: Hotel Guest Experience Manager

Kimpton Clocktower is seeking an experienced and motivated individual to join our team as a Hotel Guest Experience Manager. This role involves providing exceptional customer service, ensuring seamless guest experiences, and maximizing revenue through effective sales strategies.

An ideal candidate should have a minimum of 1 year's experience in Reservations or Front Desk and possess excellent communication skills. We offer comprehensive training, career development opportunities, and attractive benefits package including taxi subsidy, subsidised childcare, and 28 days holiday per year.

The estimated annual salary for this position is £27,102.40, plus a 10% bonus based on performance.

What You Will Do:

In this role, you will be responsible for:
  1. Providing top-notch customer service to ensure guest satisfaction.
  2. Evaluating and implementing effective sales strategies to maximise revenue.
  3. Ensuring adherence to company standards and procedures.
  4. Collaborating with colleagues to deliver exceptional guest experiences.
  5. Developing strong relationships with clients to drive business growth.