Hotel Guest Relations Specialist

2 days ago


Manchester, United Kingdom Clayton Hotel Manchester Airport Full time
Job Description:

Are you a seasoned hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? As a Hotel Guest Relations Specialist at Clayton Hotel Manchester Airport, you will play a critical role in shaping our guests' perceptions of our hotel.

Your Key Responsibilities:
- Ensure prompt and effective resolution of guest complaints and concerns
- Foster strong relationships with department heads to drive continuous improvement
- Analyze guest feedback to identify areas for improvement and develop strategies for enhancement

The Ideal Candidate:
- 3+ years of experience in hospitality, preferably in guest relations or management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills

About Our Company:
Dalata Hotel Group is a leading provider of hospitality services, with a portfolio of hotels across the UK and Ireland. We are dedicated to delivering exceptional service and creating memorable experiences for our guests. As a Hotel Guest Relations Specialist, you will be part of a dynamic team that values innovation, teamwork, and excellence.

Salary: £55,000 - £70,000 per annum, depending on experience.

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