Guest Relations Executive

2 months ago

Manchester, United Kingdom The Midland Hotel Full time

Be Yourself – Be a Bold Team Player – Be Leonardo

We have a great opportunity for a Guest Relations Executive to join The Midland Hotel, Manchester

Description

First opened in 1903, The Midland Hotel has been delighting guests from the very beginning. Originally built to serve rail travellers from London, our stunning building and ballroom charmed visitors day in and day out, and while our appearance has changed over the years, our outstanding service remains the very same.

Today the Grade II listed, 4-star hotel is one of Manchester's most-loved icons, located just minutes from Oxford Road and Piccadilly stations. Over the years we’ve hosted everyone from rock stars and politicians to royalty, and our history has taught us one simple thing: every guest is unique, and so their stay must be too.

From our 312 sumptuous bedrooms to our award-winning food and drink, idyllic spa and impressive event spaces, every part of The Midland experience transcends the ordinary.

Key Responsibilities of the Guest Relations Executive:

Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Guest Relations Executive:

Experience in guest relations beneficial but not essential Hands-on approach with a can-do work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills

Some of the perks our colleagues enjoy include:  

Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops  Meals on duty Talent referral scheme: earn yourself a bonus for recommending a friend to join us We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration  The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support Ongoing job-related training programmes with clear paths for progression 

Why come join us?  

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality 

Our Story  

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us 

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