Guest Services Executive
6 months ago
**Guest Services Executive - Little Lion Entertainment**
Location: Manchester
Reporting to: Guest Services Manager
Working Hours: 20 hours - Hours/days will vary based on business demand
The Role
We are looking for fun, dynamic, and friendly personalities to join our Guest Services team. You will be self-motivated, able to work independently or as part of a team. You must be flexible and able to work a variety of shifts, including weekends and holidays. You will adopt an enthusiastic, assertive, and passionate approach to Guest Service at all times. You will be passionate about the product and have a keen eye for detail, ensuring every guest you have a contact with receives 5* service.
Guest Experience is of the highest priority for the business and this role will be expected to provide this to the highest standard to ensure that the pre-arrival and post-visit voice of the company is delivering exceptional service. Heroing Diversity and accessibility, with a passion for delivering excellence, this person will embody Guest Experience through everything they do. Ensuring we are promptly, accurately and clearly communicating with our guests across all medias, they will ensure our guests get the information they need and leave feeling they have received truly 5* service.
**Key Responsibilities**
- Answering inbound calls and enquiries in a confident and professional manner and provide assistance to our guests with their questions and queries.
- Assist in the purchase of tickets for the Maze through the Eventim Inhouse ticketing module.
- Track guest enquiries and ensure each case is completed.
- Liaise with the venue to pass on comments, feedback and vital information.
- Review and respond to social media and online reviews and feedback.
**Skills and Experience**
- A passion for customer Service excellence.
- Call centre or equivalent phone experience for Inbound calls
- Experience of working autonomously and handling multiple projects in a fast-paced environment
- Excellent oral and written communication skills
- Excellent IT skills and proficient in all office programs (PowerPoint, Word, Excel etc.)
- Ability to work under pressure and meet deadlines.
- A collaborative work ethic which supports the values of Little Lion Entertainment
Desired
- Experience working with a customer support desk system
- Experience working with ticketing or booking systems
**Job Types**: Part-time, Permanent
Pay: From £13.19 per hour
Expected hours: No less than 20 per week
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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