Guest Service Agent
6 months ago
**About us**
Holiday Inn Manchester West is a small business in Manchester, M5 4LT. We are professional, agile, professional, and our goal is to deliver exceptional service to all the guests and public who use our facilities. At IHG, we value all our guests and create a memorable experience by living through true hospitality services..
Our work environment includes:
- Modern office setting
- Food provided
- Food provided
- Growth opportunities
- Wellness programmes
**Responsibilities**:
- Greet and welcome guests in a friendly and professional manner
- Register guests, assign rooms, and provide them with appropriate room keys
- Answer phone calls and provide information about hotel services, facilities, and room availability
- Handle guest check-ins and check-outs efficiently and accurately
- Assist guests with inquiries, requests, and complaints, ensuring their satisfaction
- Provide recommendations for local attractions, restaurants, and activities
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Being a GSA, you may need to work at the bar and restuarant, taking orders and delivering meals.
Qualifications:
- Previous experience in a customer service or hospitality role is preferred
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus (knowledge of languages such as Spanish, French, or German)
- Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy
- Proficient in using computer systems and software for reservations and guest management
- Knowledge of phone etiquette and the ability to handle high call volumes
- Ability to work well in a team environment while also being able to work independently
- Flexibility to work various shifts including evenings, weekends, and holidays
**Job Type**: Part-time
**Salary**: £10.36-£10.66 per hour
Expected hours: 4 per week
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Overtime
- Weekend availability
Ability to Commute:
- Manchester, M5 4LT (required)
Ability to Relocate:
- Manchester, M5 4LT: Relocate before starting work (required)
Work Location: In person
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