Reservations Agent
5 days ago
Copthorne Hotel Manchester is seeking a Reservations Agent who will be responsible for handling all room reservation requests to the required standard, maintain accurate and complete records of all reservations and maximise revenue potential for the hotel.
The Reservations Agent Key Responsibilities will include: Answering all incoming Reservation inquiries by telephone or email, in a timely manner, to the agreed departmental standard.
Being knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
Adhering to the Minimum Rate/Minimum Stay Selling strategies, where required, as implemented by the IDEAL Yield Management System, whilst always attempting to gain the highest possible revenue advantage for the hotel based on the agreed strategy.
Inputting Reservations into the OPERA reservations system, ensuring all details are accurate and complete in line with the agreed departmental standard.
Providing a polite and friendly response to all incoming telephone and email enquiries.
Maintaining accurate filing systems for all correspondence within the department and ensure all filing is completed daily.
Working closely with the Front Office team and supporting them with the provision of up to date, accurate details of reservations.
The Experience & Qualifications for a Reservations Agent: Previous experience as a Reservations Agent or Receptionist Knowledge of a computerised Property Management System, e.g., OPERA Excellent attention to detail and accuracy Excellent written and communication and the ability to communicate effectively Confident individual who is adept in prioritising and managing multiple tasks simultaneously Ability to take the initiative and deal with unexpected situations and last minute changes Ability to deal with sensitive and confidential data appropriately complying with GDPR requirements The successful candidate will be: Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail Demonstrate excellent presentation, negotiation and communication skills with the guests and other hotel departments A team player Have the ability to work to a high standard in a fast paced environment About the Hotel The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK.
The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation.
The Clippers Brasserie offers a traditional menu with views over Salford Quays.
The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.
About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.
In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection.
Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests For you We offer a benefits package including: Cash Health Plan cover option Career development pathways and regular salary reviews Employee Discounted Accommodation and F&B discounts worldwide
Life Assurance, where applicable Apprenticeship/Placement/Training opportunities Meals Provided on Duty Free/subsidised car parking Social Events, Wellbeing and Team Activities Uniform Length of Service related holiday scheme Recommend a Friend Scheme, where eligible and many more
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To apply: We anticipate a high level of interest in this role.
If you apply, we will aim to respond within 14 days, should we wish to progress with your application.
If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.
AMRT1_UKCT
-
Reservations Agent
6 months ago
Manchester, United Kingdom ASK Ventures Full time**Job Title : Reservation Team** We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions. To be successful as a Reservation Agent you must be able to work with mínimal supervision and have excellent customer...
-
Reservations Agent
6 months ago
Manchester, United Kingdom Maldron Hotel Manchester City Centre Full time**Reservations Agent** - Maldron Hotel Manchester City Centre** **We have a fantastic new vacancy for Reservations Agent in the excellent Maldron Hotel Manchester City Centre** **Fantastic vibrant hotel in the centre of Manchester, close to all transport links.** **Objective of the Role** Reporting to the Front Office Manager, the Reservations Agent will...
-
Reservations Agent
6 months ago
Manchester, United Kingdom Clayton Hotel Manchester Airport Full time**Reservations Agent** - Clayton Hotel Manchester Airport** **We have a fantastic new vacancy for a Reservations Agent in the excellent Clayton Hotel Manchester Airport** **With 365 bedrooms, 15 Meeting and Events Rooms plus our vibrant Aviator Bar and busy A La Carte restaurant, this is a 24/7 property where you will never be bored!** **And with many...
-
Reservations Agent
5 months ago
Manchester, United Kingdom Clayton Hotel Manchester Airport Full time**Reservations Agent** - Clayton Manchester Airport.** **We have a fantastic new vacancy for Reservations Agent in the excellent Clayton Manchester Airport.** **With 365 bedrooms, 15 Meeting and Events Rooms plus our vibrant Aviator Bar and busy A La Carte restaurant, this is a 24/7 property where you will never be bored!** **And with many more hotels in...
-
Reservations Agent
4 weeks ago
Manchester, United Kingdom Kimpton Hotels & Restaurants Full timeReservations AgentKimpton Hotels & Restaurants is seeking a Reservations Agent to join our team. As a Reservations Agent, you will be responsible for managing hotel bookings, interacting with clients, and ensuring seamless guest experiences.You will be part of a collaborative and dynamic team that values individuality, creativity, and passion. Our company...
-
Reservation Agent
6 months ago
Manchester, United Kingdom Steakhouse UK Full time**Job Title: Reservations Agent** **Company: Etci Mehmet Steakhouse** **Location: Manchester based** **About Etci Mehmet Steakhouse**: Etci Mehmet Steakhouse is a renowned dining establishment dedicated to providing exceptional culinary experiences. Known for its exquisite cuisine and impeccable service, Etci Mehmet Steakhouse has earned a reputation for...
-
Reservations Agent
6 days ago
Manchester, United Kingdom Millennium Hotels and Resorts Full timeCopthorne Hotel Manchesteris seeking aReservations Agentwho will be responsible for handling all room reservation requests to the required standard, maintain accurate and complete records of all reservations and maximise revenue potential for the hotel.The Reservations Agent Key Responsibilities will include:Answering all incoming Reservation inquiries by...
-
Reservations Agent
3 weeks ago
Manchester, United Kingdom The Lowry Hotel Full timeThe Lowry Hotel - Manchesters Iconic five-star hotel is recruiting for a full time Reservations Agent to join the In-House Reservation team.You will be handling a variety of reservation requests which can range from an Individual guest booking to a large Group stay. Whatever the size of the booking we pride ourselves on the attention to detail and...
-
Reservations Agent
4 weeks ago
Manchester, United Kingdom Kimpton Hotels & Restaurants Full timeReservations Agent - ManchesterA fantastic opportunity for a Reservations Agent to join us at Kimpton Clocktower on a Full-Time contract! You will earn 13.03 per hour, equal to 27,102.40 salary, plus on target bonus of 10% of annual base salary At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional...
-
Reservations Agent
6 days ago
Manchester, M1, Manchester, United Kingdom Millennium Hotels and Resorts Full timeCopthorne Hotel Manchesteris seeking aReservations Agentwho will be responsible for handling all room reservation requests to the required standard, maintain accurate and complete records of all reservations and maximise revenue potential for the hotel.The Reservations Agent Key Responsibilities will include:Answering all incoming Reservation inquiries by...
-
Reservations Agent
6 months ago
Manchester, United Kingdom Maldron Hotel Manchester City Centre Full time**Reservations Agent** - Maldron Manchester** **We have a fantastic new vacancy for Reservations Agent in the excellent Maldron Manchester.** **Fantastic Modern Hotel in the heart of Manchester.** **Objective of the Role** Reporting to the Reservation Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost...
-
Reservations Agent
2 weeks ago
Manchester, Greater Manchester, Greater Manchester, United Kingdom Kimpton Hotels & Restaurants Full timeReservations Agent - ManchesterA fantastic opportunity for a Reservations Agent to join us at Kimpton Clocktower on a Full-Time contract! You will earn 13.03 per hour, equal to 27,102.40 salary, plus on target bonus of 10% of annual base salary At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional...
-
Reservations Agent
4 weeks ago
Manchester, United Kingdom Kimpton Hotels & Restaurants Full timeReservations Agent - ManchesterA fantastic opportunity for a Reservations Agent to join us at Kimpton Clocktower on a Full-Time contract! You will earn 13.03 per hour, equal to 27,102.40 salary, plus on target bonus of 10% of annual base salary At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional...
-
Hotel Reservations Agent
1 week ago
Manchester, United Kingdom Tribe Manchester Airport Full timeWho are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to...
-
Hotel Reservations Agent
1 week ago
Manchester, M1, Manchester, United Kingdom Tribe Manchester Airport Full timeWho are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to...
-
Reservations Executive
6 months ago
Manchester, United Kingdom Stock Exchange Full time**Reservations Executive**: **Stock Exchange Hotel**: **Up to £26,000 plus benefits**: **Location Description**: Stock Exchange Hotel is located within the heart of central Manchester. Positioned on Norfolk Street in between Market Street and King Street Set within the former home of the Manchester Stock Exchange; every detail has been meticulously...
-
Travel Agent
3 weeks ago
Manchester, United Kingdom Murs Entertainment Travel Full timeJob Description Company Description Murs Entertainment Travel is an independent travel company based in the Manchester Area, United Kingdom, catering to the Sports, Media, and Entertainment industries. We specialize in booking flights, hotels, splitters, and arranging for excess luggage at negotiated rates tailored to the needs of our industry partners. ...
-
Travel Agent
4 weeks ago
Manchester, United Kingdom Murs Entertainment Travel Full timeCompany DescriptionMurs Entertainment Travel is an independent travel company based in the Manchester Area, United Kingdom, catering to the Sports, Media, and Entertainment industries. We specialize in booking flights, hotels, splitters, and arranging for excess luggage at negotiated rates tailored to the needs of our industry partners.Role DescriptionThis...
-
Travel Agent
4 weeks ago
Manchester, United Kingdom Murs Entertainment Travel Full timeCompany DescriptionMurs Entertainment Travel is an independent travel company based in the Manchester Area, United Kingdom, catering to the Sports, Media, and Entertainment industries. We specialize in booking flights, hotels, splitters, and arranging for excess luggage at negotiated rates tailored to the needs of our industry partners.Role DescriptionThis...
-
Travel Agent
4 weeks ago
Manchester,, Greater Manchester, United Kingdom Murs Entertainment Travel Full timeCompany DescriptionMurs Entertainment Travel is an independent travel company based in the Manchester Area, United Kingdom, catering to the Sports, Media, and Entertainment industries. We specialize in booking flights, hotels, splitters, and arranging for excess luggage at negotiated rates tailored to the needs of our industry partners.Role DescriptionThis...
