Reservations Executive

6 days ago


Manchester, United Kingdom Stock Exchange Full time

**Reservations Executive**:
**Stock Exchange Hotel**:
**Up to £26,000 plus benefits**:
**Location Description**:
Stock Exchange Hotel is located within the heart of central Manchester. Positioned on Norfolk Street in between Market Street and King Street

Set within the former home of the Manchester Stock Exchange; every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. The stunning example of Edwardian Baroque architecture, with its original marble, brass and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.

With a dedicated, highly knowledgeable and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.

At the Stock Exchange hotel we are expanding Revenue our team and currently seeking a skilled and dedicated Reservations Executive to join our team and drive revenue optimisation strategies in alignment with our Hotel goals.

**Key Responsibilities**:

- Maximise RevPAR levels by reviewing and revising revenue strategies in conjunction with the Revenue Manager.
- Oversee group reservations to deliver the group budget and support setting the selling strategy via the demand calendar.
- Manage third-party sites and agents to ensure proper implementation of reservation procedures and maximize conversion ratios to achieve departmental targets.
- Implement robust group and reservation processes to minimise revenue loss due to late cancellations and no-shows.
- Contribute to the selling strategy of the hotel and ensure departmental adherence to achieving that strategy.
- Stay informed about the competitive marketplace and implement approaches to maintain the hotel's competitiveness in the local market.
- Cultivate strong relationships with customers, guests, and team members to understand their needs effectively and provide exceptional service.
- Assist and participate in the training and coaching of team members in the front office department.
- Foster positive working relationships with all colleagues within your department and the hotel.

**_
Previous experience in a similar role desired._**

**Benefits**:

- Reward and Recognition Activities
- Refer a Friend Scheme
- Long Service Incentives
- Meals on Duty
- Team Member Travel Rates
- Friend and Family Travel Rates
- Gym Membership Discounts



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