Online Solutions Executive
7 days ago
We are a leading travel management company for the charity and academic communities and we're proud and passionate about what we do.
We are looking for an Online Solutions Executive to provide outstanding customer service and support to our clients, providing the assistance they require to successfully book their travel requirements using our online booking systems.
- Quality checking all online reservations, including web fares, scheduled carriers, rail bookings, hotel bookings and bill back processes
- Interfacing and fulfilling all reservations in our internal booking management system
- Monitoring the internal Helpdesk system in accordance with agreed SLA's
In return you'll receive some fantastic benefits:
- Annual salary up to 24k plus OTE bonus, depends on experience
- Hybrid role with the option to do a combination of office and home working (UK)
- 23.5 days annual leave (plus bank holidays), rising to 24.5 days after 12 months of service
- Option to buy and sell annual leave
- Pension
- Life Assurance
- Employee Assistance Programme
- Healthcare Cash Plan
- Central Manchester office
- Discounted staff travel
- Season ticket loan
- Cycle to Work Scheme
- Proactivity and attention to detail, in both written and verbal form
- Excellent communication skills with a personable and professional presence
- Previous GDS experience would be beneficial
- Demonstrable energy, selfmotivation and personal discipline
- Ability to achieve targets and meet deadlines
- Professional, polite and welcoming telephone presence
If you are interested in the Online Solutions Executive role and meet the criteria above then please get in touch - we would really like to hear from you Our working hours are 8.45am - 5.30pm Monday - Friday; open to discuss with anyone who is looking for weekend shifts.
We're proud and passionate about what we do.
We embrace diversity and treat everyone with respect and trust.
We always look to improve our products, services and ourselves.
**We keep the customer at the heart of everything we do.
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