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Reservations Agent

2 months ago

Manchester, United Kingdom Kimpton Hotels & Restaurants Full time

Reservations Agent

Kimpton Hotels & Restaurants is seeking a Reservations Agent to join our team. As a Reservations Agent, you will be responsible for managing hotel bookings, interacting with clients, and ensuring seamless guest experiences.

You will be part of a collaborative and dynamic team that values individuality, creativity, and passion. Our company culture is built on the principles of delivering heartfelt human connections, and we are looking for someone who shares this vision.

The ideal candidate will have prior experience in reservations or a related field, with excellent communication and problem-solving skills. You will be working with our in-house system to book rooms and create written confirmations and function sheets.

We offer a competitive salary, on-target bonus, and a range of benefits, including extensive training, career progression opportunities, and subsidized childcare support. If you are a motivated and enthusiastic individual who enjoys working in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

  • Manage hotel bookings and client interactions
  • Ensure seamless guest experiences
  • Work collaboratively with the team to achieve departmental objectives and budget
  • Actively consider prevention, recovery, and investigation of any complaints
  • Liaise with clients to obtain accurate details for each event and reservation
  • Deliver an excellent service to all guests and clients
  • Establish client requirements and identify how the hotel can facilitate their needs

What We Offer:

  • Competitive salary and on-target bonus
  • Extensive training and career progression opportunities
  • Subsidized childcare support
  • Meals while on duty
  • 28 days holiday per year, including bank holidays
  • Company sick pay and life insurance
  • Amazing discounts for our hotels and restaurants worldwide
  • Discounts from over 15,000 stores