Guest Service Executive

4 days ago


Manchester, United Kingdom The Midland Hotel Full time
Guest Service Executive

Estimated salary: £45,000 - £60,000 per annum.

We are seeking an experienced Guest Service Executive to join our team at The Midland Hotel. As a key member of the front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that all guests feel valued and cared for.

The ideal candidate will have a strong background in hospitality, with expertise in customer service, conflict resolution, and staff supervision. You will be an effective communicator, able to build strong relationships with guests and colleagues alike.

In this role, you will be responsible for:

  • Providing exceptional guest service, responding to guest queries and resolving any issues promptly
  • Supervising staff to ensure they are equipped to provide exceptional guest service
  • Developing and implementing strategies to improve guest satisfaction and loyalty
  • Maintaining accurate records and reporting on key performance indicators

We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career progression.



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