Guest Experience Specialist

2 weeks ago


Manchester, United Kingdom Accor Hotels Full time
Join Our Team
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We are looking for a talented and enthusiastic Hospitality Team Member to join our team at Accor Hotels.

About the Role

  • This is an exciting opportunity to work in a fast-paced environment where no two days are the same.
  • You will be working closely with our front desk team to ensure seamless check-in and check-out processes.
  • Your attention to detail and ability to multitask will be essential in maintaining accurate guest accounts and providing helpful information.
  • You will also be responsible for attending to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • Maintaining strict security procedures to ensure guest confidentiality and safety is also a key aspect of this role.

Key Responsibilities:

  • Provide efficient service for guest registration and departure.
  • Maintain accurate guest accounts and provide accurate, helpful information.
  • Attend to all incoming calls via the switchboard in a professional and polite manner.
  • Maintain strict security procedures to ensure guest confidentiality and safety.

Requirements

  • Demonstrate excellent communication and interpersonal skills.
  • Possess basic computer skills and knowledge of Opera Cloud software.
  • Be able to work effectively under pressure and maintain a high level of accuracy.
  • Have a strong attention to detail and ability to multitask.

What We Offer

  • A competitive salary of $48,000 - $62,000 per annum (based on experience).
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and supportive work environment with opportunities for growth and advancement.


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