Guest Experience Specialist
2 weeks ago
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We are looking for a talented and enthusiastic Hospitality Team Member to join our team at Accor Hotels.
About the Role
- This is an exciting opportunity to work in a fast-paced environment where no two days are the same.
- You will be working closely with our front desk team to ensure seamless check-in and check-out processes.
- Your attention to detail and ability to multitask will be essential in maintaining accurate guest accounts and providing helpful information.
- You will also be responsible for attending to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintaining strict security procedures to ensure guest confidentiality and safety is also a key aspect of this role.
Key Responsibilities:
- Provide efficient service for guest registration and departure.
- Maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner.
- Maintain strict security procedures to ensure guest confidentiality and safety.
Requirements
- Demonstrate excellent communication and interpersonal skills.
- Possess basic computer skills and knowledge of Opera Cloud software.
- Be able to work effectively under pressure and maintain a high level of accuracy.
- Have a strong attention to detail and ability to multitask.
What We Offer
- A competitive salary of $48,000 - $62,000 per annum (based on experience).
- A comprehensive benefits package including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career progression.
- A dynamic and supportive work environment with opportunities for growth and advancement.
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