Guest Services Assistant
6 months ago
**Purpose of the Role**
Ensure exemplary standards of communication to customers, retailers and be an ambassador for world class service delivery within the Trafford centre. Your daily routine will vary so the ability to adapt to an ever changing environment with an emphasis on proactive engagement is a must. Our Guest Services team is on hand to deal with any query a customer may have and proactively assist face to face, telephone and digital platforms. Adhering to the Guest Services operations manual you will show resilience, empathy, self-awareness and growth mindset in this role.
**Key Responsibilities**
- World class customer service
- Log complaints
- Assist with lost cars/ families
- Promote and sell gift cards
- Deal with lost property
- Liaise with retailers
**Skills, Knowledge and Experience**
- Great interpersonal skills
- Ability to work on own initiative
- Communication skills
- Flexible team player
- Experience in cash handling
- Selling
- Attention to detail
Working Hours - Saturday 12:45-21:15, Sunday 10:00-18:30
Salary - £10.90 per hour
LI-DNI
Please see our Benefits Booklet for more information.
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