Printed.com Customer Service Specialist

7 days ago


Cramlington, Northumberland, United Kingdom Printed Full time

We are Printed.com, a leading online print shop in the UK. Our passionate team is dedicated to delivering exceptional customer experiences through our cutting-edge printing and design capabilities.

As a key member of our Customer Service team in Cramlington, you will play a vital role in ensuring our customers receive unparalleled service and support. With an average career progression time of just one year, this position offers exciting opportunities for growth and development within our organisation.

Key Responsibilities:

  • Deliver outstanding customer service via phone, email, and other communication channels
  • Respond promptly to customer inquiries, resolving issues efficiently and effectively
  • Ensure all customer complaints are addressed in a timely manner, including reprints and refunds as necessary
  • Collaborate with internal teams to provide seamless customer experiences

You will be responsible for reviewing reprinted jobs prior to dispatch and tracking deliveries with courier services. Accurate logging of calls and efficient management of returned jobs are also essential aspects of this role.

Requirements:

  • Demonstrate excellent telephone etiquette, empathy, and problem-solving skills
  • Able to apply common sense understanding to carry out detailed instructions
  • High level of accuracy required in all tasks
  • Demonstrate initiative and ability to prioritise tasks effectively
  • Able to work in a fast-paced environment and multi-task with ease

Benefits:

  • 22 days holiday rising to 25
  • Staff discounts & Friends and Family discounts
  • Breakfast and drinks provided
  • Charity day per annum supported
  • Summer and Christmas Parties
  • Street food days
  • Access to Perkbox portal

This is a fantastic opportunity to join a dynamic team and develop your skills in customer service and teamwork. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting role.



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