Customer Service Representative
7 hours ago
We are Printed.com, a leading online print shop in the UK. Our team is passionate about printing, designing, and building the business.
Our mission is to be creative, innovative, and customer-focused. We invest in new products and technology to improve our market share and opportunities.
We are seeking an enthusiastic Customer Service Advisor to join our Cramlington-based Customer Service team.
The CS team is at the heart of our organisation, providing exceptional customer service and career opportunities. On average, it takes just one year for a team member to advance to a different role within the company.
Annual Salary is £23,000.
Job Requirements:
- Provide excellent customer service daily in a polite and professional manner
- Respond to emails efficiently and follow up with calls as required
- Ensure all problems or complaints are dealt with promptly, including arranging reprints or processing refunds/discount codes
- Review reprinted jobs prior to dispatch
- Track deliveries with courier services and record relevant information
- Manage returned jobs via courier services
- Accurately log all calls throughout the day
- Deal with immediate contact channels daily (calls, chat service, social media)
- Respond to reviews on Trustpilot
Key Skills:
- Demonstrate excellent telephone manner, understanding, and empathy
- Apply common sense understanding to carry out written or oral instructions
- Maintain high accuracy levels
- Demonstrate initiative and ability to prioritise
- Work effectively in a fast-paced environment
- Multi-task efficiently
Benefits:
- 22 days holiday rising to 25
- Staff discounts & Friends and Family discounts
- Breakfast and drinks provided
- Charity day per annum supported
- Summer and Christmas Parties
- Street food days
- Access to Perkbox portal
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