Customer Service Representative

7 days ago

Cramlington, Northumberland, United Kingdom Printed Full time

We are Printed.com, a leading online print shop in the UK, seeking a skilled Customer Service Representative to join our team in Cramlington.

Our Customer Service team is the heart of our organisation, where talented employees begin their journeys and find opportunities for career advancement. As a Customer Service Representative, you will be responsible for dealing with customers in a polite and professional manner, responding to emails and calls, and ensuring all problems or complaints are dealt with in a timely manner.

Key responsibilities include:

  • Dealing with customer inquiries and resolving issues in a timely and professional manner
  • Responding to emails and calls in a polite and courteous manner
  • Ensuring all problems or complaints are dealt with in a timely manner, including arranging reprints or processing refunds/discount codes
  • Responsible for reviewing reprinted jobs prior to dispatch
  • Tracking deliveries with courier services and recording relevant information
  • Managing returned jobs via courier services
  • Accurately logging all calls throughout the day
  • Dealing with immediate contact channels on a daily basis, including calls, chat services, and social media
  • Responding to reviews on Trustpilot

Requirements:

  • Good telephone manner, understanding, and empathy skills
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • High level of accuracy
  • Able to demonstrate initiative and ability to prioritise
  • Ability to work within a fast-paced environment
  • Able to effectively multi-task

Benefits:

  • 22 days holiday rising to 25
  • Staff discounts & Friends and Family discounts
  • Breakfast and drinks provided
  • Charity day per annum supported
  • Summer and Christmas Parties
  • Street food days
  • Access to Perkbox portal

  • Customer Service Representative

    4 days ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    Customer Service Representative Role SummaryEnerpac Tool Group is on a mission to build a culture that celebrates diversity and inclusivity. As a Customer Service Representative, you will play a vital role in empowering teams to reach their full potential by providing exceptional customer service and support.This is a month FTC to cover maternity leave. The...

  • Customer Service Representative

    7 days ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    OverviewEnerpac Tool Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing the day-to-day business in the office and ensuring seamless order processing from start to finish.Key Responsibilities:Main point of contact for all customersManage and...

  • Customer Service Representative

    4 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and coordinate the order process from start to finish,...

  • Customer Service Representative

    4 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and coordinate the order process from start to finish,...

  • Customer Service Representative

    1 week ago

    Cramlington, Northumberland, United Kingdom Printed Full time

    We are Printed.com, a leading online print shop in the UK, seeking a talented Customer Service Representative to join our dynamic team.The ideal candidate will possess excellent communication skills, a passion for delivering exceptional customer experiences, and the ability to work in a fast-paced environment.Key responsibilities include:Providing timely and...

  • Customer Service Representative

    1 month ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, managing the order process from start to finish, and ensuring seamless communication with internal and external...

  • Customer Service Representative

    1 month ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, managing the order process from start to finish, and ensuring seamless communication with internal and external...

  • Customer Service Representative

    1 week ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, managing the order process from start to finish, and ensuring that all customer inquiries are resolved in a timely and...

  • Customer Service Representative

    1 week ago

    Cramlington, Northumberland, United Kingdom Printed Full time

    We are Printed.com, a leading online print shop in the UK, seeking a talented Customer Service Representative to join our dynamic team.As a key member of our Customer Service team, you will play a vital role in delivering exceptional customer experiences, ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide...

  • Customer Service Representative

    2 months ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About Enerpac Tool GroupWe're a leading manufacturer of high-pressure hydraulic tools and equipment, dedicated to delivering innovative solutions to our customers. Our culture values diversity, inclusiveness, and employee empowerment, creating a workplace where everyone feels valued and equal.Business Contribution:This role is a temporary assignment to cover...

  • Customer Service Representative

    2 months ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About Enerpac Tool GroupWe're a leading manufacturer of high-pressure hydraulic tools and equipment, dedicated to delivering innovative solutions to our customers. Our culture values diversity, inclusiveness, and employee empowerment, creating a workplace where everyone feels valued and equal.Business Contribution:This role is a temporary assignment to cover...

  • Customer Service Representative

    3 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and coordinate the order process from start to finish, ensuring timely and...

  • Customer Service Representative

    3 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and coordinate the order process from start to finish, ensuring timely and...

  • Customer Service Representative

    2 months ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About Enerpac Tool GroupWe're on a journey to build a culture that celebrates diversity and inclusiveness. Our goal is to create a workplace where everyone feels valued, accepted, and equal.Business Contribution:This role is a temporary position to cover maternity leave. As a Customer Service Representative, you will be responsible for managing the...

  • Customer Service Representative

    2 months ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About Enerpac Tool GroupWe're on a journey to build a culture that celebrates diversity and inclusiveness. Our goal is to create a workplace where everyone feels valued, accepted, and equal.Business Contribution:This role is a temporary position to cover maternity leave. As a Customer Service Representative, you will be responsible for managing the...

  • Customer Service Representative

    2 weeks ago

    Cramlington, Northumberland, United Kingdom Printed Full time

    We are Printed.com, a leading online print shop in the UK, seeking a talented Customer Service Representative to join our dynamic team.As a key member of our Customer Service team, you will play a vital role in delivering exceptional customer experiences, ensuring our customers receive the highest level of service and support.Key responsibilities...

  • Customer Service Representative

    1 month ago

    Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About Us:Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a diverse portfolio of brands.Our mission is to deliver exceptional experiences for anglers and customers through innovative products, superior services, and a passionate team.Job Summary:The Customer Service Representative will be responsible for providing an...

  • Customer Service Representative

    1 month ago

    Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About Us:Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a diverse portfolio of brands.Our mission is to deliver exceptional experiences for anglers and customers through innovative products, superior services, and a passionate team.Job Summary:The Customer Service Representative will be responsible for providing an...

  • Customer Service Representative

    3 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    OverviewEnerpac Tool Group is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:• Manage and coordinate the...

  • Customer Service Representative

    3 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    OverviewEnerpac Tool Group is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:• Manage and coordinate the...