Customer Service Representative

1 month ago


Cramlington, Northumberland, United Kingdom ABM UK Full time
About ABM UK

ABM is one of the world's largest providers of integrated facility services. Our mission is to create a cleaner, healthier, and more sustainable world by providing essential services that improve the spaces and places that matter most.

We offer a comprehensive array of facility services including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. Our team delivers custom facility solutions to properties across various industries such as commercial office buildings, schools, airports, hospitals, data centres, manufacturing plants, and distribution centres.

About the Role

This role involves ensuring exemplary standards of Security and Customer Service are always provided to our clients and visitors to the site. As the public face of our security team, you will act with professionalism and a can-do attitude in this highly influential role.

Key Responsibilities
  • Providing Excellent Customer Service: Interact with all visitors/tenants within the shopping centre, delivering first-class customer-focused service.
  • Maintaining Site Safety: Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive and vigilant.
  • Safeguarding Visitors: Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
  • Managing Incidents: Safeguarding all sites are safe and non-threatening environments for all visitors/tenants. Ensure all incidents are managed in accordance with site policies and procedures.
Requirements

To succeed in this role, you will need to possess excellent organisational skills, be able to balance competing priorities and workloads, and have excellent written and verbal communication skills. You will also need to be able to remain calm under pressure, be adaptable and flexible in approach to work required, and willing to work as a member of a team.

Benefits

We're proud to offer a great range of benefits including 24/7 GP access, mental health support, life event counseling, get fit programme, financial and legal support, cycle to work scheme, and access to Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.

Please note: We estimate the salary for this role to be approximately £11.44 per hour, based on industry standards for similar positions in the UK.



  • Cramlington, Northumberland, United Kingdom EE Retail Full time

    Role OverviewWe're looking for a Customer Service Representative to join our team in Cramlington. As a key member of our sales floor, you'll be responsible for providing exceptional customer service and building relationships with our customers.


  • Cramlington, Northumberland, United Kingdom ASDA Full time

    We are seeking a flexible and customer-focused individual to work in our Cramlington store. As a Service Colleague, you will be responsible for providing excellent service to our customers, working across various departments to ensure the efficient running of the store.You will have the opportunity to work on a wide range of tasks, including serving...


  • Cramlington, Northumberland, United Kingdom Printed Full time

    About UsWe are Printed.com, a leading online print shop in the UK. Our passionate team is dedicated to providing exceptional customer experiences and driving business growth through innovation.


  • Cramlington, Northumberland, United Kingdom ENGINEERINGUK Full time

    ENGINEERINGUK is looking for a skilled and driven Field Sales Representative - External Sales. The successful candidate will be responsible for delivering exceptional customer service, selling our products to new customers, and meeting sales targets.This is an exciting opportunity to become part of a dynamic team and contribute to the company's success. As a...


  • Cramlington, Northumberland, United Kingdom NEXT Full time

    Temporary Seasonal Support NeededWe are seeking a temporary seasonal support team member to join our busy period. This is a flexible opportunity with various shifts available.The role involves working across sales floors and stockrooms, offering fast and friendly service to customers, colleagues, and managers. Key responsibilities include:Providing excellent...


  • Cramlington, Northumberland, United Kingdom NEXT Full time

    About the CompanyNEXT is a leading UK-based retailer offering a wide range of products, including clothing, homeware, and beauty items. We are committed to delivering excellent customer service and providing a positive shopping experience for all our customers.As a Seasonal Sales Associate, you will be part of a dynamic team that strives to exceed customer...


  • Cramlington, Northumberland, United Kingdom MTrec Commercial Careers Full time

    Job OverviewMTrec Commercial Careers is seeking an experienced Customer Service Team Leader to join their team on a full-time, permanent basis.The ideal candidate will have a strong background in customer service and leadership, with experience in setting clear KPIs, planning and directing team work, and promoting high performance and customer service...


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About the RoleEstimated salary: $60,000 - $80,000 per annum.Pure Fishing is a leading global provider of fishing tackle and equipment. We are seeking an experienced leader to oversee and manage our customer service team, supporting and driving sales targets and key performance indicators (KPIs) to increase overall growth and profitability of the business.The...


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    Job OverviewPure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a diverse portfolio of brands. Our operations span across 23 countries, with office bases throughout Europe.The Customer Service Manager UK & Nordics will oversee the Customer Service team, driving sales targets and KPIs to increase overall growth and...


  • Cramlington, Northumberland, United Kingdom MTrec Commercial Careers Full time

    Company OverviewOur client is an established and successful business based in Northumberland, offering a range of exciting career opportunities.Job DescriptionSetting clear KPIs for the overall customer service agenda that supports the overall commercial targets and strategyPlanning and directing the work of the customer service teamPromoting high...


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About Pure FishingWe are a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services.Job SummaryWe are seeking an experienced leader to oversee our Customer Service team. The...


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    Job Title:Fishing Industry Operations ManagerA competitive compensation package, estimated at £60,000 - £80,000 per annum, is available for a highly motivated individual to take on the role of Fishing Industry Operations Manager with Pure Fishing. As a key member of our team, you will be responsible for driving sales targets and KPIs to increase overall...


  • Cramlington, Northumberland, United Kingdom Talent84 LTD Full time

    We're looking for a talented Business Development Representative to join our client's sales team. The successful candidate will be responsible for supporting the in-house sales team in promoting products and services to potential customers globally. The role involves reaching out to potential and existing customers via phone, email, and messaging platforms,...


  • Cramlington, Northumberland, United Kingdom Chisholm Bookmakers Ltd Full time

    About UsAt Chisholm Bookmakers Ltd, we take pride in our reputation as a trusted and reliable employer. Established in the 1950s, we have built a strong presence in the North East of England and Cumbria. Our commitment to employee satisfaction and development has led to our success in the industry. We believe that happy employees make for happy customers,...


  • Cramlington, Northumberland, United Kingdom EE Retail Full time

    About UsWe're EE Retail, a dynamic team that's passionate about delivering exceptional customer experiences.As a Retail Advisor, you'll play a vital role in shaping our customers' perceptions of us.


  • Cramlington, Northumberland, United Kingdom Next Careers Full time

    We are recruiting an Apprentice Customer Service and Inventory Specialist to join our team at Next Careers. As a key member of our stockroom team, you will be responsible for providing excellent customer service, processing stock, and maintaining a high level of product availability.About the RoleThe successful candidate will be a great communicator with...


  • Cramlington, Northumberland, United Kingdom Talent84 LTD Full time

    We're partnering with Talent84 LTD to find an experienced Telesales Professional who can support their in-house sales team. This is an exciting opportunity to promote cutting-edge technology products and services to potential customers globally. The successful candidate will be responsible for reaching out to potential and existing customers via phone,...


  • Cramlington, Northumberland, United Kingdom EE Retail Full time

    We're looking for a talented Customer Engagement Consultant to join our team at EE. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences and building strong relationships with our customers.What You'll Need:Excellent communication and interpersonal skillsA positive attitude and passion for helping...


  • Cramlington, Northumberland, United Kingdom EE Retail Full time

    We're seeking a highly motivated and enthusiastic individual to join our team as a Sales and Support Advisor. As a key representative of EE, you'll be responsible for delivering exceptional customer experiences and promoting our products and services.Key Responsibilities:Provide expert advice and guidance to customers on our products and servicesIdentify and...


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About UsWe are Pure Fishing, a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team.Job...