Global Customer Experience Manager
1 week ago
We are Pure Fishing, a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team.
Job DescriptionAs a Service Excellence Director, you will be responsible for overseeing and managing our customer service team, supporting and driving sales targets and KPIs to increase overall growth and profitability of the business. The successful candidate will have a minimum of 2 years similar leadership experience, with demonstrable experience in leading, motivating, and inspiring others in a customer service and commercial environment.
Requirements- A minimum of 2 years similar leadership experience, with demonstrable experience in leading, motivating, and inspiring others in a customer service and commercial environment.
- Excellent interpersonal skills, with the ability to successfully build and maintain customer relationships.
- The ability to demonstrate a positive attitude, flexibility, and willingness for continuous improvement and learning.
- The ability to plan, organize, and prioritize a busy workload.
- Proficiency in Word, Excel, Outlook, and other Microsoft packages.
- A good working knowledge of SAP is required.
- Knowledge of the fishing tackle industry and products is desirable.
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