Global Customer Experience Manager

1 week ago


Cramlington, Northumberland, United Kingdom Pure Fishing Full time
About Us

We are Pure Fishing, a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team.

Job Description

As a Service Excellence Director, you will be responsible for overseeing and managing our customer service team, supporting and driving sales targets and KPIs to increase overall growth and profitability of the business. The successful candidate will have a minimum of 2 years similar leadership experience, with demonstrable experience in leading, motivating, and inspiring others in a customer service and commercial environment.

Requirements
  • A minimum of 2 years similar leadership experience, with demonstrable experience in leading, motivating, and inspiring others in a customer service and commercial environment.
  • Excellent interpersonal skills, with the ability to successfully build and maintain customer relationships.
  • The ability to demonstrate a positive attitude, flexibility, and willingness for continuous improvement and learning.
  • The ability to plan, organize, and prioritize a busy workload.
  • Proficiency in Word, Excel, Outlook, and other Microsoft packages.
  • A good working knowledge of SAP is required.
  • Knowledge of the fishing tackle industry and products is desirable.

  • Team Lead

    1 day ago


    Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    Pure Fishing OverviewWe are a global leader in fishing tackle and related products. Our goal is to provide exceptional customer experiences through innovative products and services.Job DescriptionThis role involves managing our Customer Service team to ensure high standards of customer satisfaction. Key responsibilities include:Leading the team to achieve...


  • Cramlington, Northumberland, United Kingdom Printed Full time

    About the RoleThis exciting opportunity has arisen for a seasoned CRM Executive to join our team at Printed. You will be responsible for leading all aspects of customer loyalty, including lifecycle marketing, rewards, and referral programmes.The successful candidate will have a proven track record of delivering highly successful data-led campaigns and...


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About Pure FishingWe are a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services.Job SummaryWe are seeking an experienced leader to oversee our Customer Service team. The...


  • Cramlington, Northumberland, United Kingdom Next Full time

    Key ResponsibilitiesSupport the Store management team across all product areas, back of house, and running the store when neededManage a team to deliver amazing service and accurate stock processes in a commercial, operationally efficient environmentCreate an atmosphere where supporting, motivating, and inspiring team members is at the core of everything


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    Job OverviewPure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a diverse portfolio of brands. Our operations span across 23 countries, with office bases throughout Europe.The Customer Service Manager UK & Nordics will oversee the Customer Service team, driving sales targets and KPIs to increase overall growth and...


  • Cramlington, Northumberland, United Kingdom Card Factory Full time

    About YouYou should be comfortable working at a fast pace and changing priorities.">Our TeamYou'll be part of a team passionate about celebrations.What We're Looking ForGood communication skillsEnjoy talking to peopleBenefitsThis role might be a great fit if you're looking for extra cash for Christmas.


  • Cramlington, Northumberland, United Kingdom EE Retail Full time

    Job DescriptionAs a curious and people-oriented individual, you'll thrive in this role, asking questions and building relationships with customers.No prior experience is necessary, as we provide comprehensive training to help you succeed.In return, you can expect opportunities for career development, a supportive team culture, and a range of benefits.


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About the RoleEstimated salary: $60,000 - $80,000 per annum.Pure Fishing is a leading global provider of fishing tackle and equipment. We are seeking an experienced leader to oversee and manage our customer service team, supporting and driving sales targets and key performance indicators (KPIs) to increase overall growth and profitability of the business.The...


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    Job Title:Fishing Industry Operations ManagerA competitive compensation package, estimated at £60,000 - £80,000 per annum, is available for a highly motivated individual to take on the role of Fishing Industry Operations Manager with Pure Fishing. As a key member of our team, you will be responsible for driving sales targets and KPIs to increase overall...


  • Cramlington, Northumberland, United Kingdom Talent84 LTD Full time

    We're looking for a talented Business Development Representative to join our client's sales team. The successful candidate will be responsible for supporting the in-house sales team in promoting products and services to potential customers globally. The role involves reaching out to potential and existing customers via phone, email, and messaging platforms,...


  • Cramlington, Northumberland, United Kingdom EE Retail Full time

    Job SummaryThe Retail Experience Specialist will work with our customers in Cramlington, providing an exceptional retail experience. This includes answering questions, making product recommendations, and ensuring our customers have a positive experience.Key Responsibilities:Provide exceptional customer service and build relationships with customersAnswer...


  • Cramlington, Northumberland, United Kingdom CDM Recruitment Full time

    **Job Description**Career Development at CDM Recruitment is seeking a skilled Portfolio Management Specialist to join our team in Cramlington. As a leading international manufacturing company, we are dedicated to providing innovative products and exceptional customer service.The estimated salary for this role is around £50,000 per annum, depending on...


  • Cramlington, Northumberland, United Kingdom CDM Recruitment Full time

    **Job Overview**Career Development at CDM Recruitment is seeking an Engineering Project Manager to join our team in Cramlington. As a leading international manufacturing company, we are dedicated to providing innovative products and exceptional customer service.The estimated salary for this role is around £52,500 per annum, depending on experience. Our...


  • Cramlington, Northumberland, United Kingdom CDM Recruitment Full time

    CDM Recruitment is seeking a Product Development Manager to join our client, a leading international manufacturing company based in the UK. The successful candidate will be responsible for managing a section of the Company's product portfolio and commercial planning to drive business growth.The role involves working alongside the sales and product...


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    Job Title: Data Management SpecialistEstimated Salary: £40,000 - £60,000 per annumPure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands.We are dedicated to helping you have more fun and catch more fish. As a Data Management Specialist, you will play a critical role in ensuring the accuracy and...


  • Cramlington, UK, Northumberland, United Kingdom Pure Fishing Full time

    About Us:Pure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands. We have operations in 23 countries and a dedicated workforce conversant in 25 languages. We have office bases throughout Eurpoe. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative...


  • Cramlington, Northumberland, United Kingdom NEXT Full time

    Temporary Seasonal Support NeededWe are seeking a temporary seasonal support team member to join our busy period. This is a flexible opportunity with various shifts available.The role involves working across sales floors and stockrooms, offering fast and friendly service to customers, colleagues, and managers. Key responsibilities include:Providing excellent...


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About Pure FishingPure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands. We have operations in 23 countries with office bases in many European countries.Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services...


  • Cramlington, Northumberland, United Kingdom ABM UK Full time

    About ABM UKABM is one of the world's largest providers of integrated facility services. Our mission is to create a cleaner, healthier, and more sustainable world by providing essential services that improve the spaces and places that matter most.We offer a comprehensive array of facility services including cleaning, engineering, parking, electrical &...


  • Cramlington, Northumberland, United Kingdom EE Retail Full time

    We're looking for a talented Customer Engagement Consultant to join our team at EE. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences and building strong relationships with our customers.What You'll Need:Excellent communication and interpersonal skillsA positive attitude and passion for helping...