Customer Service Team Lead

5 days ago


Cramlington, Northumberland, United Kingdom MTrec Commercial Careers Full time

Job Overview

MTrec Commercial Careers is seeking an experienced Customer Service Team Leader to join their team on a full-time, permanent basis.

The ideal candidate will have a strong background in customer service and leadership, with experience in setting clear KPIs, planning and directing team work, and promoting high performance and customer service ethos.

About the Job

  • Set clear KPIs for the overall customer service agenda that supports the overall commercial targets and strategy
  • Plan and direct the work of the customer service team
  • Promote high performance and customer service ethos to ensure a professional and efficient service is consistently provided to customers
  • Improve internal processes to increase overall efficiency and create new procedures where needed
  • Benchmark against industry standards and continuously improve customer service offerings

Salary Information

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits.



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